Sales Associate

Rocky; Pembroke (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Rocky's Ace Hardware in Pembroke, MA is seeking a sales associate to provide excellent customer service, assist customers with their needs, and operate the register efficiently.

The role emphasizes greeting customers, maintaining store presentation, stocking merchandise, and contributing to team goals in a busy retail environment.

Qualifications

• Excellent customer service and sales skills.
• Ability to greet customers and determine needs.
• Experience with cash registers and basic store operations.
• Ability to work as part of a team to meet sales goals.

Responsibilities

• Greet customers and assist with purchases.
• Process sales quickly and accurately at the register.
• Maintain store cleanliness and merchandise presentation.
• Assist in stocking, receiving shipments, and store maintenance.
• Attend monthly store meetings.

Job description

Rocky's Ace Hardware, 14 Mattakeeseet Street, Pembroke, Massachusetts, United States of America

Job Description

Posted Tuesday, August 11, 2026 at 4:00 AM

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

Rocky's Ace Hardware, 14 Mattakeeseet Street, Pembroke, Massachusetts, United States of America