Sales Associate

Yoder's Hardware; Shipshewana (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k matching

Competitive salary

Flexible schedule

Health insurance

Paid time off

Vision insurance

Employee discounts

Job summary

Yoder's Hardware in Shipshewana, IN is seeking a Sales Associate to deliver outstanding customer service and maintain a clean, efficient sales floor. You will assist customers in person and over the phone, help them find merchandise, and process sales and special orders.

The role emphasizes product knowledge, teamwork, and reliability in a fast-paced retail environment. Flexibility to work Saturdays and holidays is required, with opportunities to grow and mentor others as experience increases.

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Fluency in computers and keyboarding, including knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Strong math, reading, writing, and communication skills.
• Able to work a flexible schedule, including rotating Saturdays and holidays as needed.

Responsibilities

• Meet and greet customers as they walk in the door.
• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Oversee all register transactions, processing of customer purchases, and handling of any refunds pursuant to Yoder's Hardware standards.
• Manage inventory including quantity-on-hand and locations.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Face and front product, restock shelves throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Assist with displaying merchandise.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Skills

Customer service

POS systems

Teamwork

Communication

Flexible schedule

Math skills

Tools

Point-of-sale systems

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Employee discounts

You might be a great fit if…

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:

Sales Associates are expected to maintain a positive representation of by providing an outstanding customer service experience consistent with company values. The main task of a sales associate is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

• Meet and greet customers as they walk in the door.
• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Oversee all register transactions, processing of customer purchases, and handling of any refunds pursuant to Yoder's Hardware standards.
• Manage inventory including quantity-on-hand and locations.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Face and front product, restock shelves throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Assist with displaying merchandise.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Qualifications:

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Fluency in computers and keyboarding, including knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Strong math, reading, writing, and communication skills.
• Able to work a flexible schedule, including rotating Saturdays and holidays as needed.

Goals:

• Boost overall sales by closing the sale, and promoting the store's loyalty program and add-on sales.
• Continually expand knowledge of Housewares department in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts