Part-Time Operations Associate

Richemont; United States; On-site; USD 33,000 - 36,000; Part time

Job summary

Richemont Americas' Montblanc boutique in Scottsdale seeks a Part-Time Operations Associate to maintain boutique operations and help manage inventory with timely, organized handling. Reporting to the Boutique Manager, you will receive deliveries, oversee stockrooms, conduct cycle counts, and support daily store processes while upholding Richemont standards of excellence.

Candidates with retail experience, strong customer service, attention to detail, and ability to multitask will thrive; hourly

Qualifications

• Experience in retail sales; jewelry or luxury goods preferred.
• Strong understanding of customer service needs and priorities.
• Ability to establish and maintain relationships with customers.
• Excellent interpersonal, communication and computer skills.
• Strong attention to detail with the ability to multitask.

Responsibilities

• Ensures permanent stock accuracy in-store and conducts weekly/monthly cycle counts.
• Organizes stockroom and on-the-floor stock; maintains impeccable state at all times.
• Receives deliveries from central warehouse and verifies on receipt.
• Manages and follows up on stock transfers between stores or for commercial activities.
• Organizes end-of-season returns.
• Participates in morning team briefings with deliveries and stock updates.
• Supports stock requests from team members.
• Shares inventory results and coordinates with finance; supports shipping documents.
• Communicates with other stores on best practices and issues encountered.
• Translates Montblanc values of entrepreneurship, togetherness, excellence, creativity and positive impact.
• Supports manager to formalize and update operating procedures (stocks, cash desk, security).
• Provides administrative support to the team for couriers, deliveries, transfers, and store supplies.

Skills

Retail sales experience

Customer service oriented

Relationship building

Interpersonal & communication skills

Attention to detail and multitasking

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Part-Time Operations Associate

Montblanc | Scottsdale

Reports to: Boutique Manager

Overview
Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

Primary responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day
• Ensures good reception of deliveries from central warehouse and controls upon reception
• Manages and follows up on stock transfer between stores or stock sent for commercial activities
• Organizes end of season returns
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
• Supports stock requests from team members
• Shares inventory results, consignment issues and all other topics to finance team
• Communicates with other stores on best practices and issues they may have encountered
• Translates Montblanc attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.

Physical Requirements

• Ability to sit down and stand for extended periods of time
• Ability to lift up to 20lb boxes regularly
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

At Richemont, We Craft the Future!

Expected Hourly Range: $24.00 - $26.00

Salary will be determined based on relevant skills and experience.