Sales Associate

Benchmark Senior Living; Rye (NH); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Holiday pay

Meal program

Paid training

Referral bonus

Wellness programs

401k match

Medical vision dental

Tuition reimbursement

Vacation time

PTO

Job summary

Benchmark Senior Living in Rye, NH, is seeking a Sales Associate to support the community sales team by managing Enquire leads, converting them to tours, and conducting tours when needed. The role focuses on achieving monthly sales KPIs and converting leads into visits.

You will make outbound calls, follow up with prospects, and collaborate with the Director of Community Relations to promote events and drive occupancy in the memory care community.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Minimum of 2 years in a sales support role.

Responsibilities

• Make outbound sales calls and emails to prospective residents per scripts.
• Convert leads to scheduled tours using Enquire; hit tour goals monthly.
• Answer basic questions about Benchmark and communities to generate tour interest.
• Follow up via calls, texts, and emails as tours approach.
• Keep contact information up to date in Enquire.
• Provide strong customer service in every interaction with prospects.
• Conduct tours when Director of Community Relations is unavailable.
• Assist with promotion of events through outreach to partners.
• Help plan and execute spotlight events, invitations, and logistics.

Skills

Cold calls

Relationship building

CRM software

MS Office

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

$30/hr + move-in incentives!

Benchmark at Rye has an incredible opportunity for a Sales Associate to join our team!

Join the Seacoast's premier memory care community with our recently added 70 unit assisted living addition!

As a Sales Associate you will support the community Sales Team by helping manage Enquire, working the qualified lead database, converting leads to tours and conducting tours when the Director of Community Relations is unavailable. The primary objective of this role is a focus on attention sales KPI’s and active conversion of leads to tours based on set monthly objectives.

Sunday-Thursday schedule

Principal Duties/Responsibilities

• Make outbound sales calls and emails and engage prospective residents and their influencers in conversation per provided scripts.


• Convert incoming leads to scheduled tours utilizing the Enquire system and Director of Community Relations calendar; meet daily/weekly/monthly call and tours booked goals.


• Demonstrate knowledge regarding Benchmark and its communities to answer basic questions of the prospective resident or influencer to generate excitement to schedule a tour and/or attend a community event.


• Conduct follow up activities, including calls, texts, and emails as the initial scheduled tour date approaches and any activities needed if a follow up tour is needed.


• Keep all contact information, including discovery notes, contact information, and contact efforts up to date in the Enquire system.


• Demonstrate effective customer service skills in each interaction with a prospective resident and/or influencer.


• Conduct tours when Director of Community Relations is unavailable.


• Assist Director of Community Relations with promotion of community and prospect events through outreach to professional partners.


• Assist Director of Community Relations with the planning and execution of spotlight events including, but not limited to, creating invitations, making phone calls to Enquire database, decorating, securing entertainment etc.)


• Other duties as assigned.

Required Skills/Abilities

• Passion for working with seniors.


• Proven ability to create relationships via communication and interpersonal skills that includes face to face and telephone interactions. Experience making cold calls and establishing rapport.


• Demonstrated ability to work under pressure with high demands for results.


• Proficient with customer/lead (CRM) tracking systems and Microsoft Office Suite.

Education/Experience/Licensure/Certification

• High school diploma or equivalent required, Bachelor’s degree in related field preferred.


• Minimum of 2 years’ experience in a sales support role.

Benefits

• 8 holidays & 3 floating holidays


• Discounted Meal Program


• Paid Training & Company-provided Uniforms


• Associate Referral Bonus Program


• Physical & Mental Health Wellness Programs


• 401k Retirement Plan with Company Match


• Medical, Vision & Dental Benefits


• Tuition Reimbursement Program


• Vacation and Health & Wellness Paid Time Off


• Eligibility may vary by employment status

Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.