Sales Associate

Heraeus; Rolla (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Heraeus is seeking a Sales Associate to support national sales development efforts, coordinate events, and provide hands-on assistance to clinical teams.

You will engage with healthcare decision-makers, manage CRM records, and help drive opportunities across assigned accounts.

Qualifications

• BS/BA in business, healthcare, or related field or equivalent experience.
• 1–2 years in sales support, customer service, or admin roles in healthcare or medical devices.
• Healthcare or medical device experience is desirable but not required.
• Proficient with Microsoft Office for reports, presentations, and scheduling.
• Valid driver’s license and travel for events as needed.
• Comfort with virtual meetings via Microsoft Teams.

Responsibilities

• Assist the RSD and EAMs in planning, coordinating, and executing sales activities.
• Provide hands-on support to EAMs (dressing changes, product applications, in-services, evaluation/trial support).
• Serve as a customer contact, addressing inquiries and resolving issues promptly.
• Coordinate follow-up communications to support satisfaction and sales initiatives.
• Build and maintain relationships with healthcare decision-makers and influencers.
• Facilitate order entry, tracking, and issue resolution for timely delivery.
• Organize events such as product demos, trade shows, and trainings.
• Prepare event materials using approved literature and claims.
• Manage scheduling, travel, and event logistics for sales activities.
• Prepare sales reports, forecasts, and presentations for the EAM.
• Maintain CRM records of activities and accounts.
• Apply best practices for account targeting and reimbursement support.
• Maintain knowledge of ETS skin substitute products and services.

Skills

Drive and motivation

Coachability

Learning agility

Professionalism

Field-based experience

Event scheduling

Education

Bachelor's degree in business, healthcare, or related field

Tools

Microsoft Office

Microsoft Teams

CRM software

Job description

Sales Associate

Permanent

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Precious Metals, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry.

About Heraeus

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family‑owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World‑class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family‑owned companies in Germany and has a team of around 17,200 employees in 40 countries.

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family‑owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

Pillar 1: EAM Sales Support

• Assist the RSD and EAMs in planning, coordinating, and executing sales activities.
• Provide trained, approved hands‑on support to EAMs (dressing changes, product applications, in‑services, evaluation/trial support), progressing from observation to independent execution.
• Serve as a customer point of contact, addressing inquiries and resolving issues promptly.
• Coordinate follow‑up communications to support customer satisfaction and sales initiatives.
• Build and maintain strong relationships with key healthcare decision‑makers and influencers.
• Facilitate order entry, tracking, and issue resolution to ensure timely delivery.
• Help organize and execute events such as product demos, trade shows, and trainings.
• Prepare event materials and equipment using approved literature, data, and claims.
• Manage scheduling, travel, and event logistics for sales activities.
• Prepare sales reports, forecasts, and presentation materials for the EAM.
• Maintain accurate CRM records of sales activity, customer interactions, and accounts.
• Apply best practices for account targeting and reimbursement support.
• Maintain strong working knowledge of ETS's skin substitute products and services.

Pillar 2: Cold Outreach & Pipeline Development

• Conduct disciplined cold outreach into designated accounts to build a personal pipeline, documented in CRM.
• Support EAMs with market research and competitor analysis.
• Gather and share customer feedback with sales and product development teams.
• Stay current on market trends, competitor activity, and wound care advancements.
• Share market and opportunity insights with the ETS team.

Pillar 3: National Coverage & Sales Support

• Serve as a flexible national resource for territory/vacancy coverage, evaluations, launches, or strategic assignments, as coordinated by the National Sales Development Manager.

Your Profile:

• BS/BA in business, healthcare, or a related field or equivalent experience required.
• 1–2 years of experience in sales support, customer service, or administrative roles, ideally in the healthcare or medical device industry.
• Experience in the healthcare, medical device, or pharmaceutical industry is highly desirable but not required.
• Demonstrated drive, coachability, learning agility, professionalism, and comfort in a field‑based environment. Familiarity with supporting field sales teams, including scheduling and organizing events, is an advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating reports, presentations, and managing schedules.
• Comfort with virtual communication tools (Microsoft Teams) for meetings and presentations.
• Valid driver’s license and reliable transportation for occasional travel to support events or meetings.
• Flexibility to accommodate travel or work outside standard business hours when required.
• Previous experience in startup and medium sized companies preferred but not required.

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov