Customer Service Rep

Heraeus; Conshohocken (Montgomery County); On-site; USD 42,000 - 52,000; Full time

Job summary

Heraeus in the United States is seeking a customer service professional to support orders, quotes, and customer inquiries across manufacturing and logistics. You will work with sales teams via CRM, use MDG and SAP for partner setup, and ensure timely information on products and shipping.

The role emphasizes accuracy, communication, and teamwork. Qualifications include a high school diploma and 2 years in customer service or quality control, with a preference for a bachelor's degree in business

Qualifications

• Minimum of a High School Diploma and two years of customer service or quality control experience.
• Experience supporting a manufacturing environment preferred.
• Bachelor's degree in business or technical discipline preferred; equivalent combination will be considered.
• Interpersonal skills and the ability to communicate professionally are required.
• Organizational skills, teamwork, multi-tasking and problem-solving abilities are required.
• Proficiency in MS Outlook, Word and Excel is required.
• Knowledge of ISO standards is helpful.

Responsibilities

• Talk to customers by telephone, fax, or email to provide information about products and services, shipping dates or delays, and to take, enter or update orders.
• Support requests from sales via CRM and email to phone handoffs.
• Set up business partners in MDG and SAP for order processing.
• Issue quotes on available products and process POs when received.
• Determine pricing components and compute discounts for final invoices.
• Coordinate with planning, quality control, or logistics to expedite or trace shipments.
• Record customer material complaints and transmit to QA for investigation.
• Review and audit orders daily for accuracy.

Skills

Customer service

MS Outlook

MS Word

MS Excel

Communication skills

Multitasking

Problem solving

ISO standards

Education

High School Diploma

Bachelor's degree preferred

Tools

MDG

SAP

Job description

Permanent

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Precious Metals, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry.

Job Summary

• Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders
• Supports requests from sales team, as communicated via CRM, email to phone for customers
• Use tools within MDG and SAP to fully set up business partners for use within order system
• Issue quotes on available products and process PO’s once received.
• Determine and communicate the appropriate components of product pricing as allowed. Compute price, discount and gather other data related to final invoice
• Confers with planning, quality control or logistics to expedite or trace missing or delayed shipments
• Receives customer material complaints, records basic complaint information and transmits it to the Quality Assurance for investigation
• Review and audit orders daily to verify information as requested by customer

Qualifications

• A minimum of a High School Diploma or equivalent and two years of experience in a customer service or quality control role is required.
• Customer service experience supporting a manufacturing environment is preferred.
• A Bachelors Degree in a business or technical discipline is preferred. The equivalent combination of education and experience will be considered.
• Interpersonal skills and the ability to communicate in a professional manner are required.
• Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required.
• Computer proficiency in MS Outlook, MS Word and MS Excel is required.
• Knowledge of ISO standards is helpful.

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov

Any further questions?

If you need any assistance or have questions, please contact [e-mail] or visit our website at jobs.heraeus.com.

Keywords: customer service