Sales Associate

Pvolve Coral Gables; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Pvolve Coral Gables is seeking a dynamic Sales Associate to drive membership sales, founding memberships during pre-opening, and pop-up class sales while delivering outstanding customer service and supporting studio operations. The ideal candidate will have a strong sales background, experience with social media, and a passion for fitness.

You will build a lead pipeline, conduct studio tours, and collaborate with the team to create an exceptional member experience.

Qualifications

• Proven sales experience with a track record of meeting or exceeding targets.
• Experience with social media platforms (Instagram, TikTok, Facebook) for business purposes.
• Minimum 2-year retail or customer service experience.
• Ability to commit to at least three shifts in a week, including one weekend shift.
• Superior communication and customer service skills.
• Flexible schedule including early mornings, evenings, weekends and holidays.
• Must be able to lift/carry a minimum of 30lbs.

Responsibilities

• Actively promote and sell memberships, founding memberships, packages, classes and other studio services/products to prospective and current members.
• Support and promote pop-up class events and convert attendees into members and prospects.
• Conduct studio tours for potential members.
• Build and maintain a strong pipeline of leads through referrals, outreach and follow-up communication.
• Meet and exceed monthly sales targets and performance goals.
• Provide exceptional service to existing members by answering questions and resolving concerns.
• Manage member accounts, including scheduling, billing inquiries and class bookings.
• Assist with day-to-day operations, including opening/closing the studio and maintaining supplies.
• Support marketing efforts, including social media content and events.
• Assist with inventory management for studio merchandise and supplies.
• Manage front desk operations, including greeting guests and processing payments.
• Process membership contracts and payments, and manage client databases.
• Provide administrative support to management and maintain up-to-date member information.
• Collaborate with team to ensure smooth operations and outstanding customer experience.
• Train new team members in sales procedures and customer service standards.

Skills

Proven sales experience

Social media for business

Retail or customer service

Excellent communication

Job description

We are seeking a dynamic, personable and highly motivated Sales Associate to join our team at Pvolve Coral Gables. This is a sales focused role: you will be responsible for driving membership sales, founding membership sales during our pre-opening and launch phase, and pop‑up class sales, in addition to providing exceptional customer service and supporting day‑to‑day studio operations. The ideal candidate will possess a strong sales background, experience with social media, and a passion for fitness and a commitment to delivering outstanding experience to all members and prospects.

Responsibilities:

• Actively promote and sell memberships, founding memberships, packages, classes and other studio services/products to prospective and current members, including during our pre-opening and launch phase.
• Support and promote pop‑up class events, helping generate leads and convert attendees into members and prospects.
• Conduct studio tours for potential members, articulating the value and unique offerings of Pvolve.
• Build and maintain a strong pipeline of leads through referrals, outreach and follow‑up communication.
• Meet and exceed monthly sales targets and performance goals.
• Provide exceptional service to existing members by answering questions, resolving concerns and ensuring member satisfaction.
• Address and resolve customer inquiries or issues in a professional, empathetic and timely manner.
• Manage member accounts, including scheduling, billing inquiries and class bookings.
• Assist with member retention strategies, including outreach and follow‑up to ensure continued satisfaction and engagement.
• Assist with day‑to‑day operations, including opening/closing the studio, maintaining cleanliness, and ensuring the facility is well stocked with supplies.
• Manage cancellations or reschedules and maintain accurate records in the studio management software system.
• Support the studio's promotional and marketing efforts, including social media content and engagement, event coordination and special promotions.
• Assist with inventory management for studio merchandise, retail products and other supplies.
• Manage front desk operations, including greeting and checking in guests, handling payments and managing bookings.
• Assist with processing membership and founding membership contracts and payments, as well as managing client databases.
• Provide administrative support to the management team, including reporting and maintaining up to date member information.
• Collaborate with studio team to ensure smooth day‑to‑day operations and an outstanding customer experience.
• Help train new team members in sales procedures, customer service standards and operational protocols.
• Contribute positively to the studio culture and work environment by fostering a welcoming and inclusive atmosphere.
• Willingness to perform all other duties as assigned by Studio Manager and any projects as needed.

Requirements:

• Proven sales experience with a track record of meeting or exceeding targets; fitness, wellness or membership‑based sales experience preferred.
• Experience with social media platforms (Instagram, TikTok, Facebook) for business or brand purposes.
• Minimum 2‑year retail or customer service experience.
• Ability to commit to at least three shifts in a week, including one weekend shift.
• Superior communication and customer service skills.
• Friendly and professional phone etiquette.
• Initiate tasks and perform duties with confidence and without direction.
• Ability to multi‑task and prioritize in a fast‑paced environment.
• Great organizational skills and attention to detail.
• Passion for fitness, wellness and the Pvolve brand.
• Ability to work a flexible schedule including early morning hours, evenings, weekends and Holidays (only day closed is Christmas).
• Must be able to lift/carry a minimum of 30lbs.

Preferred qualifications:

• Proven sales experience with a track record of meeting or exceeding targets; fitness, wellness or membership‑based sales experience preferred.
• Experience with social media platforms (Instagram, TikTok, Facebook) for business or brand purposes.

Pvolve Coral Gables is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.