Customer Service Representative

Ashley-Furniture-Homestor; Manchester (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Ashley Furniture in Manchester, NH seeks a Customer Service Representative to provide exceptional service in person and over the phone. You’ll enter orders, process payments, and support showroom operations in a fast-paced retail environment.

We value strong communication, computer proficiency, and a team-oriented mindset. This role offers growth opportunities and a path to advance within Ashley Furniture HomeStore, with a focus on accuracy and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Strong verbal communication and listening skills.
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.).
• Strong cash handling skills.
• Ability to calculate figures including discounts, percentages, commissions, and related transactions.
• Strong interpersonal and customer service skills; analytical and problem-solving abilities.
• Ability to lift and move up to 25 pounds regularly.
• Bilingual candidates are a plus.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Process payments to proper accounts and maintain cash security.
• Prepare daily deposits in accordance with company policies.
• Answer incoming calls and respond to customer inquiries promptly.
• Schedule deliveries and communicate order status with customers.
• Maintain open orders and assist showroom displays.
• Complete daily reporting requirements and support the Office Manager as needed.

Skills

Verbal communication

Active listening

Microsoft Office

Cash handling

Analytical / problem solving

Bilingual

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Ready to be a cornerstone of success?As a Customer Service Representative with Ashley Furniture, you’ll join a workplace that is genuinely invested in your success. This is more than just a role, it's an opportunity to build a rewarding career with room for professional growth and advancement.You’ll play a key role in shaping our customers’ experience by delivering exceptional service both in person and over the phone. We’re looking for Retail Office Associates who are computer-savvy, great at multitasking, and bring strong interpersonal skills and a team-first attitude.If you’re career-minded, customer-focused, and thrive in a fast-paced environment, we’d love to meet you.About UsAshley Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in creating a positive work environment where our team members can thrive and grow.We proudly operate over 75 locations across:Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.Come Grow With Us!Benefits of Working With Us:Recognition and reward programsGenerous employee discount on furniture and home décorGrowth opportunities within the companySupportive team environmentJob Responsibilities:Enter customer orders into the system accurately and completelyProcess payments to proper accountsMaintain security of cash and other legal tendersPrepare daily deposits in accordance with company policies and proceduresAnswer incoming calls and respond to customer inquiries in a timely and professional mannerSchedule deliveries that are convenient for customers and in compliance with company proceduresMaintain open orders and communicate order status with customersComplete daily reporting requirementsAssist with showroom displays, tagging, and maintaining a customer-friendly showroom appearanceSupport the Office Manager with additional duties as neededQualifications:High School Diploma or GED requiredStrong verbal communication and listening skillsProficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.)Strong cash handling skillsAbility to calculate figures including discounts, percentages, commissions, and related transactionsStrong interpersonal and customer service skillsProven analytical and problem-solving abilitiesAbility to use sound judgment while responding to customer or vendor inquiriesAbility to lift and move up to 25 pounds regularlyBilingual candidates are a plusJoin the TeamIf you’re passionate about customer service, enjoy helping people, and are looking for an opportunity to grow with a company that values your contributions, we encourage you to apply today.Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#MPR25