Associate Representative - Inside Sales

Wesco; Bangor (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission

Job summary

Wesco is seeking an Associate Representative - Inside Sales in Bangor, ME. You will engage with existing customers mainly by phone and email to grow orders, up-sell products and improve the buying experience. Collaboration with outside sales ensures goals are met and commissions align with performance.

The role emphasizes order entry, quotations, proactive follow-up, and maintaining accurate customer communications as part of a team.

Qualifications

• High School Diploma or Equivalent required.
• Bachelor's degree preferred.
• 0-2 years in sales or sales administration.
• Proficient in Microsoft Office and basic computer skills.
• Ability to multitask and work in a team.
• Clear verbal and written communication.
• Detail-oriented with strong prospecting skills.

Responsibilities

• Obtain orders via email and telephone calls, verify items, enter, transfer to fulfillment, explain stock-outs and delivery dates.
• Increase orders by suggesting related items, explaining features, and reviewing buying history.
• With guidance, qualify and develop opportunities from marketing, outside sales and national accounts.
• Prepare and follow up on verbal or written quotations to secure orders or determine reasons for loss of order.
• Review open customer order reports and address items at risk of missing delivery dates.
• Maintain backorder and expediting reports and customer notifications.
• Report industry trends, pricing and customer feedback to management.

Skills

Sales experience

Sales administration

Microsoft Office

Multitasking

Teamwork

Communication skills

Attention to detail

Prospecting

Problem solving

Self-motivation

Travel flexibility

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Job description

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checks customer's buying history.
• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer's promised delivery date.
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Report industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Ability to work in a team environment
• Ability to communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Ability to act and solve routine or standard problems
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with supervision
• Ability to travel up to 25%

This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.

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