We are seeking an organized, customer-focused Inside Sales Associate to support a growing commercial sales team. This role is ideal for someone who enjoys working with customers, coordinating orders, preparing quotes, and helping move sales opportunities forward.
The Inside Sales Associate will partner closely with Sales Executives and collaborate with Operations, Shipping, Finance, and Customer Experience to ensure accurate quoting, timely follow-up, and clear communication throughout the customer sales process.
This is a great opportunity for a customer service professional who wants to build on their communication and administrative skills while gaining additional exposure to inside sales and commercial account support.
Key Responsibilities:
- Prepare customer quotes, coordinate product samples, and assist with RFQs, RFPs, and proposals.
- Communicate with prospective and existing customers to answer product inquiries, qualify leads, and follow up on outstanding quotes.
- Track sales opportunities and maintain accurate customer, account, quote, and order information.
- Support customer relationships, smaller accounts, and targeted market segments.
- Coordinate quote, order, and project updates across Sales, Operations, Shipping, Finance, and Customer Experience.
- Assist with order entry, sales documentation, and contract review administration.
- Distribute product catalogs, brochures, samples, and other sales materials.
- Support product research, trade shows, marketing initiatives, and industry events.
- Maintain regular communication with remote sales representatives.
- Identify opportunities to improve sales coordination, customer communication, and internal processes.
- Perform additional sales support and administrative duties as needed.
Required Qualifications:
- Associate degree or equivalent combination of education and experience.
- 3–5 years of customer service, call center, or related customer-facing experience.
- Strong written and verbal communication skills in English.
- Experience communicating professionally with customers, prospects, and internal stakeholders.
- Ability to prepare quotes, explain product information, and follow up on sales opportunities.
- Strong organizational, problem-solving, and prioritization skills.
- Ability to work independently in a fast-paced, team-oriented environment.
- Proficiency in Microsoft Office, particularly Outlook, and familiarity with CRM or business systems.
- Ability to calculate discounts, commissions, percentages, and other basic sales figures.
- Strong attention to detail with accurate data entry and recordkeeping.
Preferred Qualifications:
- Previous inside sales, sales support, or sales coordination experience.
- Experience with HubSpot, Infor, or similar CRM and business systems.
- Ability to interpret written instructions, diagrams, and architectural drawings.