Sales Associate

Engineered Tissue Solutions (ETS); Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Engineered Tissue Solutions (ETS) in Grand Rapids, MI, seeks a sales support professional to assist RSD and EAMs, coordinate inquiries, and keep CRM records up to date.

You will help with market research, organize events, prepare reports, and ensure timely delivery of materials, traveling as needed in the healthcare field. A strong emphasis on customer service and cross-functional collaboration.

Qualifications

• BS/BA in business, healthcare, or related field or equivalent experience.
• 1-2 years in sales support, customer service, or admin in healthcare/medical devices.
• Experience in startup or medium-sized companies is a plus.
• Familiarity with field sales support activities such as events is advantageous.
• Proficient with MS Office for reports and presentations.

Responsibilities

• Assist RSD and EAMs in planning, coordinating, and executing sales activities.
• Serve as a point of contact for customers and resolve inquiries promptly.
• Coordinate follow-ups to ensure customer satisfaction and support sales initiatives.
• Maintain records in the CRM system of sales activities and accounts.
• Prepare sales reports, presentations, and materials for meetings with executive stakeholders.
• Manage scheduling, travel arrangements, and event planning for sales activities.
• Ensure materials for events are prepared with approved claims.
• Develop understanding of ETS skin substitute products and services.
• Build relationships with key decision-makers in healthcare.

Skills

CRM proficiency

MS Office Suite

Scheduling & events

Team support

Education

BS/BA in business or healthcare or related field

Tools

Dynamics Salesforce or similar CRM

Microsoft Teams

Job description

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

• Assist the RSD and EAM’s in planning, coordinating, and executing sales activities.
• Serve as a point of contact for customers, addressing inquiries and resolving issues promptly
• Coordinate follow-up communications to ensure customer satisfaction and support sales initiatives.
• Maintain accurate records of sales activities, customer interactions, and account details in the CRM system.
• Employ best practices to ensure proper targeting and appropriate reimbursement practices.
• Support EAMs in conducting market research and competitor analysis.
• Gather and organize feedback from customers to share with the sales and product development teams.
• Assist in organizing and executing events such as product demonstrations, trade shows, and training sessions.
• Prepare and maintain sales reports, presentations, and materials for meetings including regular sales forecasts and performance opportunities to the Executive Area Manager.
• Manage scheduling, travel arrangements, and event planning for sales-related activities.
• Ensure all materials and equipment are prepared and available for events using approved corporate literature, scientific data and presentations to customer and potential customers with approved claims from HA.
• Develop an in-depth understanding of the ETS’s skin substitute products and services.
• Build and maintain strong, long-lasting relationships with key decision-makers and influencers in the healthcare community.
• Facilitate the order process by entering and tracking orders, resolving discrepancies, and ensuring timely delivery.
• Stay informed about market trends, competitor activity, and advancements in wound care.
• Contribute key learnings to the team at ETS to demonstrate key understanding of the marketplace and places of opportunities.
• Ensure that all activities conform to company guidelines, travel/expense guidelines compliance standards, Code of Ethics and federal/state/local laws.

Your Profile:

• BS/BA in business, healthcare, or a related field or equivalent experience required.
• 1–2 years of experience in sales support, customer service, or administrative roles, ideally in the healthcare or medical device industry.
• 1-2 years of experience in the medical device, biotechnology, and tissue biologics of the healthcare industry preferred.
• Experience in the healthcare, medical device, or pharmaceutical industry is highly desirable.
• Familiarity with supporting field sales teams, including scheduling and organizing events, is an advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating reports, presentations, and managing schedules.
• Experience with CRM systems (e.g., Dynamics, Salesforce or similar) to manage accounts, track sales activities, and maintain records.
• Comfort with virtual communication tools (Microsoft Teams) for meetings and presentations.
• Valid driver’s license and reliable transportation for occasional travel to support events or meetings.
• Flexibility to accommodate travel or work outside standard business hours when required.
• Previous experience in startup and medium sized companies.

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov