Sales Associate

Hemlock Hardware; Fairfield (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Employee discounts

Free uniforms

Training & development

Job summary

A local hardware store in Fairfield is seeking a Sales Associate to deliver exceptional customer service while assisting customers on the sales floor and over the phone. Responsibilities include maintaining a clean sales floor, restocking shelves, and adhering to store policies. Candidates should have retail experience, outstanding customer service skills, and a willingness to learn. This role requires the ability to work flexible hours, including weekends and holidays.

Qualifications

• 3-5 Years Retail Experience with a professional attitude.
• Willingness to learn and work with point-of-sale systems.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Provide excellent customer service both in-person and on the phone.
• Maintain a clean and orderly sales floor.
• Assist customers in loading products into their vehicles.

Skills

Outstanding customer service skills

Problem-solving skills

Knowledge of sales methods

Job description

Benefits:

• Locally owned and operated
• Career Advancement Opportunities
• Employee discounts
• Free uniforms
• Training & development

You might be a great fit if…

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:

Sales associates are expected to maintain a positive representation of Hemlock Hardware by providing an outstanding customer service experience consistent with company values. The main task of a sales associate is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Assist with loading products into customer’s vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.

Qualifications:

• Outstanding customer service skills and a professional attitude 3-5 Years Retail Experience.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Willingness to lear point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Able to work a flexible schedule, weekends, and holidays as needed.

Goals:

• Build and foster customer relationships.
• Boost overall sales by closing the sale, and promoting the store’s loyalty program and add-on sales.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts.