Sales Associate

Skin Laundry; Cambridge (MA); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Employee Treatment & Product Discount Program

Job summary

Skin Laundry in Cambridge, MA, is seeking a part-time team member to enhance client experience through sales and service excellence. The role involves achieving daily sales goals, providing exceptional customer service, and supporting clinic operations, including training new members. Candidates should have 1-2 years of relevant experience, strong interpersonal skills, and a passion for skincare. This position offers competitive pay at $18 per hour, plus employee discounts. Availability on weekends is required.

Qualifications

• Experience in retail, hospitality, or service industry is required.
• Strong product knowledge related to skincare is essential.
• Must be able to lead by example and achieve sales goals.

Responsibilities

• Achieve daily sales and conversion goals.
• Deliver exceptional client service and educate clients.
• Support clinic operations including inventory management and cleanliness.

Skills

Sales experience

Customer service

Retail operations knowledge

Interpersonal skills

Communication skills

Education

1-2 years of retail, hospitality, or service experience

Tools

POS systems

Zenoti or similar software

Job description

Availability

• Must be available and able to work weekends (Saturday and Sunday) regularly.
• Must have availability to work a minimum of 4 days per week.
• Must be able to work 16 hours per week on average, with the ability to flex to 24 hours.
• Must be available to work during Clinic Operating Hours (as posted on website, subject to change).
• You must be able to commit to a schedule made 60 days in advance.

Location: Watertown, MA – Arsenal Yards

Job Type: Part Time

Compensation: $18 per hour

Ability to commute to home clinic location and periodically travel to other clinics to provide coverage as needed.

Essential Functions

Sales & Client Experience

• Lead by example in achieving daily sales and conversion goals.
• Deliver exceptional client service by educating clients on products, memberships, and treatments.
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow‑up.
• Reinforce Skin Laundry’s service standards and brand values during every client interaction.

Operational Execution

• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
• Ensure cleanliness, organization, and merchandising standards are consistently met.
• Execute operational checklists and compliance tasks as directed by the ACM or CM.

Team Support & Peer Leadership

• Provide on‑floor coaching and real‑time feedback to Sales Associates.
• Support onboarding and training of new team members under ACM/CM guidance.
• Act as a point of contact for questions or issues during assigned shifts and elevate to leadership as appropriate.
• Foster a supportive, inclusive environment that encourages collaboration and growth.

Compliance & Safety

• Follow and reinforce all operational policies and loss prevention procedures.
• Report any safety, compliance, or operational concerns promptly.
• Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.

Marginal Functions

• Participate in regional meetings, trainings, or team events as assigned.
• Assist with in‑clinic activations, promotional events, or marketing initiatives.
• Provide occasional coverage for peer shifts to ensure continuous operations.

Required Knowledge, Skills, & Abilities

Technical & Operational

• Intermediate knowledge of retail operations, POS systems, and cash handling.
• Familiarity with Zenoti or similar scheduling and sales software.
• Strong product knowledge and passion for skincare and client education.

Interpersonal & Leadership

• Advanced interpersonal skills with the ability to coach peers and foster teamwork.
• Strong communication and problem‑solving abilities.
• Reliable, proactive, and accountable in daily execution.

Experience & Education

• Minimum 1–2 years of retail, hospitality, or service experience required.
• Leadership or keyholder experience preferred.

You must be at least 18 years of age to apply.

Travel is not a requirement for this role but may occasionally involve providing support to neighboring stores during peak times or special events.

Employee Benefits & Perks

• Skin Laundry Employee Treatment & Product Discount Program.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer

At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance

Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail].

Employment Agencies

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including those sent to a Skin Laundry mailing address, fax machine or e‑mail address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.