Sales Associate

Casa de Montecristo; Burlington (NC); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

PTO & floating holidays

Health, dental, vision, and pet ins.

401(k) with company match

Disability & life insurance

Career development

Employee discounts

Job summary

Casa de Montecristo in Burlington, NC is seeking a Sales Associate to deliver exceptional guest experiences in the humidor and smoking lounges, acting as a brand ambassador and product expert.

You will build relationships, communicate product features and promotions, and work as part of a team to meet sales targets and KPIs while maintaining store standards and compliance with SOPs.

Qualifications

• Experience in retail, hospitality or service environments.
• Able to work a flexible schedule including nights, weekends and holidays.
• Proficient with POS and computer use.
• Strong interpersonal and communication skills.
• Cigar knowledge is a plus.
• Maintain brand standards and guest service excellence.

Responsibilities

• Provide a world-class guest experience in the humidor and lounges and serve as a Casa de Montecristo brand ambassador.
• Build relationships with customers and communicate product features, benefits and promotions.
• Drive sales and meet or exceed KPI goals as part of a team.
• Develop and maintain knowledge of Casa de Montecristo products.
• Support store operations and execute corporate initiatives efficiently.
• Follow SOPs and state/local regulations and maintain a safe environment.
• Other duties as assigned.

Skills

Interpersonal skills

Team player

Sales oriented

POS/checkout skills

Cigar knowledge

Tools

POS software

Job description

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

• Provide a world‑class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource‑wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned
• Previous experience in a retail, hospitality or other service‑centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work‑ethic
• Passionate and persistent about a delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Benefits

• Paid Time Off PTO and floating holidays to support work‑life balance.
• Health & Wellness Benefits Medical, dental, vision, and pet insurance coverage, effective the first of the month following the date of hire.
• 401(k) Retirement Plan Eligibility to participate after 90 days of employment, with a company match of up to 6%.
• Company-Paid Insurance Automatic enrollment in short-term disability (STD), long-term disability (LTD), and life insurance.
• Career Development Opportunities for career advancement, ongoing training, and professional growth.
• Employee Discounts Exclusive discounts on cigar purchases.

USD $12.00 - USD $12.00 /Yr.