Sales Associate

Montecristo Inc.; Burlington (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid Time Off

Health & Wellness Benefits

401(k) Retirement Plan

Company-Paid Insurance

Job summary

Montecristo Inc. is seeking a Sales Associate to cultivate guest relationships and deliver excellent service in our Burlington, NC store. You will drive sales, promote Casa de Montecristo products, and act as a brand ambassador in a fast-paced retail setting.

The role requires flexible scheduling including nights, weekends, and holidays, with a focus on safety, teamwork, and achieving KPI targets. Prior retail or hospitality experience is preferred.

Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to changing conditions.

Responsibilities

• Provide world-class guest experience in the humidor and lounges through exemplary service and selling skills.
• Build relationships with customers and communicate product features and promotions.
• Drive results and work as a team to exceed sales and KPI goals.
• Develop knowledge of Casa de Montecristo products and store operations.
• Support corporate initiatives and maintain store standards.
• Follow SOPs and state/local regulations; ensure a safe environment.

Skills

Customer service

Interpersonal skills

Team player

Sales focus

Flexible schedule

Guest experience

Adaptability

Retail experience

Tools

POS systems

Job description

Overview

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.

• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about a delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions:

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment Conditions

Benefits:

• Paid Time Off: PTO and floating holidays to support work-life balance.
• Health & Wellness Benefits: Medical, dental, vision, and pet insurance coverage, effective the first of the month following the date of hire.
• 401(k) Retirement Plan: Eligibility to participate after 90 days of employment, with a company match of up to 6%.
• Company-Paid Insurance: Automatic enrollment in short-term disability (STD), long-term disability (LTD), and life insurance.
• Career Development: Opportunities for career advancement, ongoing training, and professional growth.
• Employee Discounts: Exclusive discounts on cigar purchases.

Posted Salary Range

USD $12.00 - USD $12.00 /Yr.