Sales Associate

Casa de Montecristo; Mooresville (NC); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Free Teladoc Services

401(k) Retirement Plan

Job summary

Casa de Montecristo in Mooresville, NC, seeks a Sales Associate to deliver a premier guest experience in our humidor and lounges while supporting the store team.

You will build lasting relationships, communicate product features and promotions, and strive to meet sales and KPI goals, all while maintaining product knowledge and adhering to SOPs in a busy retail setting.

Qualifications

• Retail or hospitality experience preferred.
• Able to work a flexible schedule including nights, weekends and holidays.
• Excellent interpersonal and communication skills required.
• POS and/or computer skills helpful.

Responsibilities

• Provide world-class guest service in the humidor and lounges.
• Build relationships and communicate product features and promotions.
• Demonstrate drive to meet sales and KPI goals as part of a team.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in store operations and adhere to SOPs and policies.

Skills

Guest experience

Sales skills

Interpersonal skills

Team player

Flexible schedule

Tools

POS systems

Computer skills

Cigar knowledge

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

• Provide a world‑class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource‑wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned
• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work‑ethic
• Passionate and persistent about a delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Benefits

• Free Teladoc Services Access to virtual doctor consultations at no cost for common illnesses, minor medical concerns, and general healthcare needs, along with prescription discounts to help make medications more affordable.
• 401(k) Retirement Plan Eligible to participate in the company’s 401(k) plan after 90 days of employment.

USD $13.00 - USD $13.00 /Yr.