Sales Associate

EXPRESS; Birch Run (MI); On-site; USD 27,000 - 35,000; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision coverage

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Job summary

EXPRESS is hiring in Birch Run, Michigan for a retail position focused on customer service and maintaining store organization. Responsibilities include assisting with product launches, processing transactions accurately, and ensuring a safe shopping environment. Candidates should have a high school education, up to 2 years of experience, and strong communication skills. Benefits include medical coverage, 401(k) plans, and paid time off.

Qualifications

• 0-2 years of relevant job experience, minimum 6 months.
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor and checkout area.
• Assist with product launch changes according to company SOP.
• Process transactions quickly and accurately.

Skills

Customer service skills

Strong verbal communication

Team collaboration

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

About PHOENIX

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style. Bonobos is a menswear brand known for exceptional fit and a personalized retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at www.express.com and www.bonobos.com.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to the company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalation, communicating all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0–2 years of relevant job experience, minimum 6 months.
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits And Compensation

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.

Equal Opportunity Employer

PHOENIX is an equal opportunity employer. It does not discriminate in recruiting, hiring, or employment on the basis of any federal, state, or local protected characteristic. PHOENIX is committed to providing reasonable accommodations to individuals with disabilities. PHOENIX only hires individuals authorized for employment in the United States.