Sales Associate

EXPRESS; Akron (OH); On-site; USD 16,531,200 - 20,664,000; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

EXPRESS is seeking a Retail Sales Associate for their Summit store in Akron, Ohio. The role focuses on delivering an excellent shopping experience, maintaining store cleanliness, and assisting with customer service.

Candidates should have a high school education and 0–2 years of retail experience. Benefits include medical coverage, a 401(k), and merchandise discounts. Availability for shifts including nights and weekends is required.

Qualifications

• 0–2 years of relevant job experience, minimum 6 months.
• Proficient in use of technology including iPad and registers.
• Availability for nights, weekends, and non-business hours.

Responsibilities

• Provide a great in-store shopping experience for customers.
• Maintain a clean and organized sales floor and stock room.
• Process transactions quickly and accurately.

Skills

Customer service skills

Strong verbal and written communication

Collaborative skills

Education

High School or Equivalent

Tools

iPad

Registers

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Since its launch in 1980, the brand has embraced this philosophy, ensuring customers look and feel their best wherever life takes them. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app.

Store Name

Summit

Responsibilities

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer-service related issues as they arise and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0–2 of relevant job experience, minimum 6 months.
• Proficient in use of technology including iPad and registers.
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits And Compensation

PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

Part‑time associates may be eligible for additional benefits such as individual insurance coverage, paid sick leave, public health emergency leave, and the 401(k) and Roth 401(k) with company match. Part‑time associates also receive an Express merchandise discount, may participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills, and experience of the candidate.

Equal Opportunity Statement

An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States.