Sales Associate

EXPRESS; Geneva (IL); On-site; USD 20,664 - 30,582; Part time

Benefits offered by this job

Medical, pharmacy, dental, vision

401(k) and Roth 401(k) with Company 2%

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount and Learn

Job summary

PHOENIX Retail, LLC's Express brand is seeking a Part-Time Retail Sales Associate at Geneva Pavilion in Illinois to deliver a superior in-store shopping experience for customers. You will stock, assist shoppers, and support with cleaning, folding merchandise, and other duties as needed.

You will help process transactions, drive Express credit and loyalty programs, and maintain a welcoming, safe store environment while upholding brand standards and SOPs.

Qualifications

• Education: High School or Equivalent.
• 0-2 years of relevant experience; minimum 6 months.
• Proficient with technology (iPad, registers).
• Must be available nights, weekends and non-business hours.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies to ensure safety for associates and customers.
• Assist with product launches according to SOP.
• Provide a great customer experience and deliver on the customer experience model.
• Process transactions quickly and accurately to reduce wait times.
• Resolve customer service issues and communicate resolutions to Store Management.
• Promote credit and loyalty programs and explain benefits.

Skills

Customer service

Communication

Teamwork

Retail technology

Education

High School Diploma or Equivalent

Tools

iPad

Registers

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Store

Geneva Pavilion

Job Summary

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

Key Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escape further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part-time associates may receive paid sick leave, public health emergency leave and participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Pay Range

$15.00 - $22.20 per hour

Equal Opportunity Employer

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.