Sales Associate

EXPRESS; Schererville (IN); On-site; USD 15,153 - 20,664; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

A leading retail company is seeking a Retail Sales Associate to enhance the shopping experience while assisting with various store tasks. Key responsibilities include maintaining a clean sales floor, processing transactions, and providing excellent customer service. Ideal candidates will have high school education and customer service skills. This position offers benefits such as medical coverage and a merchandise discount.

Qualifications

• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficient in using technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.

Responsibilities

• Maintain a clean and organized sales floor and stock room.
• Assist with product launch changes according to SOP.
• Process transactions quickly and accurately.
• Drive credit and loyalty member programs.

Skills

Customer service skills

Retail experience

Communication skills

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Overview

We are looking for a Retail Sales Associate to join our team at PHOENIX Retail, LLC. This role focuses on delivering a great in‑store shopping experience for our customers while assisting with additional store tasks such as stocking, cleaning, and folding merchandise.

About PHOENIX

PHOENIX Retail, LLC owns and operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to confidence and self‑expression, offering modern and effortless style for work, everyday life, and special occasions. Bonobos is a men's brand known for exceptional fit and a personalized retail model. The company operates over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand that has embraced a design philosophy rooted in modern, confident, and effortless style since its launch in 1980. The brand operates 400 retail and outlet stores across the United States and Puerto Rico, along with the express.com online store and mobile app.

Store Location

Town Square

Responsibilities

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, and other store support.

Key Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service‑related issues as they arise and determine resolution or escalation; communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 0–2 relevant job experience, minimum 6 months
• Proficient in using technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills with customers, sales leadership team, and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits & Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX partners with LIG Solutions to provide individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance, and more. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match. Part‑time associates are also eligible for an Express merchandise discount, participation in our Learn & Earn incentive program, and choice of voluntary benefits through YouDecide. Actual compensation is dependent on location, education, relevant skills, and experience.

Equal Employment Opportunity

An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other employment practices on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call 1‑800‑964‑9793 and say “Associate Relations” or email [e-mail]. If the CCPA applies, click here for more information.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. PHOENIX will not consider or approve payment to any third parties for hires made without a signed agreement.