Sales Assistant, E-Commerce ( Onsite)

TP-Link Systems Inc.; Irvine (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision

401k with quarterly employer contrib

Paid vacation 15 days

11 paid holidays

Gym membership

Team-building events

Free lunch Friday

Job summary

TP-Link Systems Inc. in Irvine, CA is seeking a Sales Assistant to support our fast-growing e-commerce business on Amazon and Shopify. You will bridge sales operations, customer service, and order fulfillment in a dynamic environment.

Ideal candidate has 1–3 years in sales support or e-commerce, works well independently, communicates clearly, and is proficient in Excel. Mandarin is a plus; bachelor's degree required; salary $65K–$80K.

Qualifications

• 1–3 years in sales support, customer service, or e‑commerce operations.
• Familiarity with Amazon Seller Central or Shopify platforms is a strong plus.
• Proficient in Microsoft Excel and data management.
• Strong organizational, multitasking, and communication skills with a customer‑first attitude.

Responsibilities

• Monitor product listings, sales trends, and customer feedback on Amazon.
• Track orders and ensure timely fulfillment on Shopify; coordinate with 3PL/warehouses.
• Respond to customer inquiries via Amazon messages and email; handle returns and warranty issues.
• Maintain accurate CRM data and assist in sales performance reporting.

Skills

Customer service

Multitasking

Attention to detail

Communication

Independent working

Education

Bachelor's degree or equivalent

Tools

Amazon Seller Central

Shopify

Microsoft Excel

Job description

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

We are seeking a highly organized and proactiveSales Assistantto support our fast-growing e-commerce business across bothAmazonandShopifyplatforms. This role bridges sales operations, customer service, and order fulfillment. The ideal candidate has strong attention to detail, excellent communication skills, and the ability to juggle multiple tasks in a dynamic environment.

You will work closely with the Amazon manager and Shopify Store Manager, warehouse/logistics teams, and customer support to ensure smooth day-to-day operations and exceptional customer experience.

Amazon Operations Support

• Monitor product listings, sales trends, and customer feedback.
• Support in planning and executing promotional activities and pricing adjustments.
• Collaborate with the Amazon team on category forecasting and inventory tracking.

Shopify Store Support

• Track and manage orders from placement to delivery, ensuring timely fulfillment.
• Communicate with 3PL partners and warehouses to resolve shipping issues.
• Process RMAs and assist with return/refund coordination.
• Ensure product and customer data accuracy within the Shopify backend.

Sales & Customer Support

• Respond to customer inquiries through Amazon messages and email.
• Support customers with order issues, returns, exchanges, and warranty claims.
• Coordinate with internal teams to resolve technical or shipping-related issues.
• Maintain accurate customer records and assist in managing CRM data.
• Help prepare and maintain sales performance reports.

Qualifications & Skills

• 1-3 years of experience in sales support, customer service, or e-commerce operations.
• Familiarity withAmazon Seller CentralorShopifyplatforms is a strong plus.
• Proficient in Microsoft Excel.
• Strong organizational and multitasking skills; detail-oriented and efficient.
• Excellent communication skills with a customer-first attitude.
• Able to work independently and manage priorities in a fast-paced environment.
• Mandarin is preferred but not required.

Education

• Bachelor's degree or equivalent experience.

Salary: $65K - $80K annually

Benefits:

• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds (Quarterly Employer Contributions
• 15 days accrued vacation/ 48 hours sick
• 11 paid holidays
• Health and wellness benefits, including free gym memberships
• Quarterly team-building events
• Free lunch Friday

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc