Sales Assistant

Clayton Homes (New); Wilmington (DE); On-site; USD 35,000 - 45,000; Full time

Job summary

Clayton Homes (New) is seeking a Sales Assistant in Wilmington, DE, to support the sales team in delivering an exceptional home-buying experience. The role involves greeting customers, responding to inquiries, and assisting with administrative tasks to ensure smooth operations.

Qualifications include an Associate's degree or equivalent, proficiency in Microsoft Office Suite, and a valid NC Real Estate License. This position requires collaboration with Sales Leaders and participation in marketing events.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience.
• Proficient in Microsoft Office Suite including Excel, Word, and Outlook.
• Possess a valid NC Real Estate License and a driver's license in good standing.

Responsibilities

• Greet and welcome customers, providing information about community and properties.
• Respond to customer inquiries via phone, email, and in-person.
• Assist with administrative tasks like answering phones and scheduling appointments.
• Show prospective buyers homes and properties for sale.
• Collaborate with Sales Leaders for marketing events.

Skills

Customer service skills

Communication skills

Organizational skills

Time management

Education

Associate's degree or equivalent

NC Real Estate License

Tools

Microsoft Office Suite

KOVA EMS

HubSpot

Job description

The Sales Assistant plays a key role in supporting our sales team to deliver an exceptional home‑buying experience in the Wilmington, NC market.

Responsibilities

• Greet and welcome customers; provide information about the community, available properties, floor plans, pricing, features, etc.
• Respond to customer inquiries via phone, email, and in‑person, providing timely and accurate information.
• Assist with administrative tasks such as answering phones, scheduling appointments, preparing contracts and change orders, opening/closing the sales center and model homes, and coordinating maintenance of the sales center.
• Be in the assigned selling location and ready to greet the first customer when scheduled to open, arriving at least 15 minutes before opening time to prepare the model and yourself. Weekend and holiday hours may be required.
• Assist with event planning, set‑up, and clean‑up as needed to maintain the community and realtor outreach.
• Show prospective buyers homes and homesites for sale in assigned communities.
• Attend sales meetings, training sessions, and industry events to stay informed about market trends, new home developments, and sales techniques.
• Enter and assign new leads in the marketing database system.
• Document daily traffic and assist the sales team with reports and informational summaries to management.
• Provide timely and consistent follow‑through with customers from initial contact through closing and post‑closing activities.
• Attend and complete all required company training, including off‑site or out‑of‑town training.
• Attend all requested professional industry‑related events (as appropriate).
• Collaborate closely with Sales Leaders and the Marketing team to plan, promote, and facilitate marketing events of various scopes, varying in the number of participants hosted by the Sales Team within a given market.

Qualifications

• Education and/or experience: Associate's degree (A.A.) or equivalent from a two‑year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Computer skills: Microsoft Office Suite (Excel, Word, Outlook), KOVA EMS, HubSpot.
• Certifications, licenses, registrations: NC Real Estate License; Valid state driver's license in good standing; Minimum state‑required automobile insurance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.