Sales Assistant

NightOwl Consulting; United States; Remote; USD 9,000 - 11,000; Full time

Job summary

NightOwl Consulting seeks a Sales Assistant LP1 in a fast-paced operations environment. The role is the first point of contact for new leads, actively managing calls, intake questionnaires, and initial loan consultations. You will drive speed-to-lead and ensure accurate CRM updates and timely follow-ups.

Responsibilities emphasize quick lead contact, scheduling, and multi-party coordination to keep the loan process moving smoothly. A phone-first, proactive approach is essential to success.

Qualifications

• Strong communication skills with leads, clients, and partners.
• Exceptional time and priority management abilities.
• High attention to detail and superb organization.
• Fast, proactive handling of inquiries and scheduling.

Responsibilities

• Contact every new lead within 4 hours of receipt, warmly and personally.
• Take intake questionnaire live on the phone with the lead.
• Schedule and confirm initial loan consultations on the calendar.
• Set 20 appointments per week for the Loan Officer.
• Confirm 100% of appointments 24 hours in advance; re-book no-shows.
• Coordinate with third parties as needed (realtors, planners, title companies, etc).
• Maintain the calendar and keep the inbox organized and up to date.
• Ensure all emails are actioned the same day and routed correctly.

Skills

Excellent communication

Time management

Attention to detail

Organization

Job description

Sales AssistantDepartment: OperationsEmployment Type: Full TimeLocation: ClientCompensation: ₱50,000 - ₱60,000 / monthDescriptionThe Admin LP1 / Executive Sales Assistant owns lead management, appointment setting, calendar, and day-to-day operational support. This role is the first point of contact for new leads and communicates directly with new leads, active prospects, clients, and business partners every day and must professionally represent the team at all times.This is a phone-first, proactive role, not a back-office tracking seat. The LP1's core job is speed and appointments: reach every new lead fast, walk them through the intake questionnaire by phone, and get qualified consultations onto the calendar. It requires extraordinary communication skills, strong time and priority management, high attention to detail, and superb organization. The highest-priority focus areas are (1) speed-to-lead and appointment setting, (2) email and calendar management, and (3) system/CRM accuracy with a clean handoff into the loan process.

Key Responsibilities

• Contact every new lead within 4 hours of receipt, fast, warm, and personal. This is the team’s single most important LP1 standard.
• Take the intake questionnaire live on the phone while speaking with the lead.
• Schedule and confirm initial loan consultations on the calendar.
• Set 20 appointments per week for the Loan Officer.
• Confirm 100% of appointments 24 hours in advance so no one is left guessing; handle and re-book no-shows.
• Send loan applications promptly and track them through to completion, no lead falls through the cracks.
• Coordinate appointments with third parties as needed: realtors, financial planners, title companies, insurance agents, CPAs, and attorneys.
• Manage the inbox daily using the Delete, Defer, Do, Delegate framework.
• Ensure all emails are actioned same day; flag anything requiring personal attention.
• Draft and send email responses where appropriate.
• Own and maintain the calendar, schedule, protect, and de-conflict time.
• Maintain an organized inbox at all times and manage all incoming correspondence.
• Communication standard: respond to internal messages the same business day and to borrower/partner messages within 24 hours. Copy the appropriate team members (and, once a file is live, the team) on borrower and partner emails, and route calls and texts through the team's communication platform so activity is logged and visible.
• Maintain lead tracking in the CRM, ensure all contact information (name, phone, email) is current and accurate.
• Keep the lead appointment pipeline and tracking documents up to date.
• Track every lead from first contact through appointment scheduled, no lead falls through the cracks.
• Ensure all systems are aligned and the team always knows the current status of every lead and active file.
• Provide a daily view of who needs to be called, followed up with, or actioned.

Skills, Knowledge and Expertise

Excellent