Sales Assistant

BROEKHOF USA INC; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Job summary

A prominent supplier in the horticultural sector is seeking a Sales Support Employee in New York. The role involves managing client relationships, processing orders, and ensuring customer satisfaction. Ideal candidates should have an associate degree and 1-3 years of commercial experience. The position offers a competitive salary and benefits including health insurance and paid time off.

Qualifications

• 1 to 3 years of commercial experience required.
• Proficient in English, both spoken and written.
• Proficiency in another language is a bonus.

Responsibilities

• Manage and develop relationships with clients.
• Register and process customer orders accurately.
• Enter relevant information into the CRM system.

Skills

Attention to detail

Commercial acumen

Customer orientation

Listening

Problem analyses

Resilience to stress

Education

Associate degree

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off

Division: Paardekooper Horti Americas USA

Department: Sales

Position: Sales support employee

Reports to: General Manager BKH USA

Since January 2017 Broekhof is active in Miami, Florida. From our location in Doral we supply our North American customers with a broad range of products from the extensive collection of Broekhof in The Netherlands.

Broekhof USA not only offers sleeves, but also buckets, decoration picks, florists supplies and much more. Broekhof also has its own design team in The Netherlands offering innovative eco-friendly packaging, custom-made solutions and designs for sleeves and other items.

Overview

Summary of the position is co-responsible for achieving optimal results in turnover and profitability through proactive support to Office Account Managers and Account Managers.

Responsibilities and core tasks

• Relationship Management: Has contact with assigned clients to manage/develop new relationships. Is responsible for in-house sales. Follows up on sales initiatives. Provides support to the office account manager. Is (co)responsible for achieving commercial objectives. Keeps the customers informed about all ongoing matters (deliveries, backorders, stocks, etc). Monitors the accounts and maintains relationships.
• Product Information: Provides the correct product information based on customer inquiries. Advises customers and offers alternatives where necessary.
• Processing customer orders: Registers and processes customer orders by choosing the most appropriate approach based on predefined options. Processes orders and prices in the system. Enters and verifies sales orders. Records price and condition agreements. Sends confirmation to the customer upon acceptance of the quote.
• Handling complaints: Addresses simple customer problems/complaints such as returns, price differences, and exchanges. In the case of larger complaints, involves the office account manager. Records complaints. Is responsible for follow-up and resolutions of simple complaints.
• CRM Data (Customer Relationship Management): Enters relevant information into the CRM system after each contact with a customer, ensuring that the organization has the right information and can effectively work on customer retention and business development. Inputs data into the system. Keeps the system up to date.
• Operational Compliance: Follows internal procedures to ensure that executed work meets the required quality standards. Creates and completes sales orders. Updates customer portals and logistics portals of the customer. Handles rush orders. Sends inventory overviews to the customer. Requests internal samples. Sends negotiated price agreements to the customer. Reviews backorder lists and takes action where necessary.
• Inventory Monitoring: Conducts inventory monitoring according to the standard norms. Monitors the stock of customer-specific items in our warehouse. Procures timely (with customer consent) to ensure inventory is always at the required level.

Job competencies

• Attention to detail
• Commercial acumen
• Customer orientation
• Listening
• Problem analyses
• Resilience to stress

Organizational competencies

• Collaboration
• Integrity
• Entrepreneurship
• Professionalism

Knowledge and skills

• Educational level: Associate degree
• Work experience: 1 to 3 years of commercial experience
• Knowledge: Proficient in the English language, both spoken and written
• Proficiency in another language is a bonus
• Knowledge of operational processes
• Product knowledge is an advantage

Broekhof is an equal-opportunity employer. We value diversity and are committed to providing a workplace that is free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We encourage candidates of all backgrounds to apply and join us in fostering an inclusive and diverse work environment.