Sales Assistant

American House Senior Living Communities; Long Beach (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

American House Senior Living Communities in Long Beach, CA, seeks a Move-In Coordinator who blends customer service with sales support to welcome new residents and families. You’ll manage the move-in from start to finish, coordinate services, and introduce residents to life-enrichment offerings.

This role combines administrative duties with community outreach, requiring empathy, organization, and the ability to work cross-functionally with staff.

Qualifications

• Excellent communication and interpersonal skills.
• Genuine compassion for older adults and commitment to exceptional customer service.
• Strong organizational and follow-up abilities.
• Ability to build rapport with residents, families, and prospects.
• Professional, positive, and team-oriented attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license required.

Responsibilities

• Coordinate all aspects of the resident move-in process.
• Welcome new residents and review services, including dining, activities, housekeeping, and transportation.
• Ensure apartments are move-in ready and meet community standards.
• Provide life enrichment calendar overview and program information.
• Support marketing and sales initiatives and conduct community tours when needed.
• Maintain records and complete move-in documentation accurately and on time.

Skills

Communication

Compassion for seniors

Organizational skills

Rapport with residents

Team orientation

Multitasking

Driver's license

Job description

Sales Assistant - Senior Living

Help New Residents Feel at Home From Day One

Are you a people-focused professional who enjoys building relationships, creating exceptional customer experiences, and making a meaningful difference in the lives of older adults? We are seeking a compassionate and organized Move-In Coordinator to join our senior living community.

In this role, you'll be responsible for coordinating the resident move-in process from start to finish while supporting community marketing, outreach, and sales efforts. You'll play a key role in ensuring new residents and their families experience a seamless transition and warm welcome into our community.

Why Join Us?

• Meaningful work that positively impacts seniors and their families
• Collaborative and supportive leadership team
• Opportunity to build relationships in the local community
• Dynamic role combining customer service, sales support, and resident engagement
• Growth opportunities within a respected senior living organization

Key Responsibilities

Resident Move-In Coordination

• Coordinate all aspects of the resident move-in process
• Ensure apartments are move-in ready and meet community standards
• Welcome new residents and review community services, including dining, activities, housekeeping, and transportation
• Ensure residents understand the Life Enrichment calendar and available programs
• Coordinate with housekeeping and other departments to support a smooth transition
• Conduct follow-up visits with new residents during their first week to address questions and concerns

Sales & Marketing Support

• Develop positive relationships with prospective residents and families
• Assist in implementing community marketing and sales initiatives
• Support networking and community outreach efforts
• Provide community tours to prospective residents when needed
• Maintain model apartments and presentation areas to community standards
• Communicate marketing, sales, and occupancy updates with community leadership

Resident & Family Engagement

• Send personalized cards, notes, and communications to prospects and residents
• Foster a welcoming, caring, and service-oriented environment
  • Promote resident satisfaction and positive community experiences

Administrative Responsibilities

• Complete reports and documentation accurately and on time
• Maintain organized records and follow established policies and procedures
• Perform other duties as assigned

Qualifications

• Excellent communication and interpersonal skills
• Genuine compassion for older adults and a commitment to exceptional customer service
• Strong organizational and follow-up skills
• Ability to build rapport with residents, families, and prospects
• Professional, positive, and team-oriented attitude
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license required

Preferred Qualifications

• Experience in senior living, healthcare, hospitality, customer service, sales, or community relations
• Experience coordinating events, move-ins, customer onboarding, or resident services
• Familiarity with CRM systems and lead management processes is a plus

Physical & Work Requirements

• Ability to walk throughout the community and conduct tours
• Ability to occasionally lift and carry materials related to community events and resident move-ins
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Company Overview

Founded in 1979, American House Senior Living Communities' vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.