Sales and Warehouse Coordinator

Antietam Broadband; Hagerstown (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service/Warehouse Coordinator, where you'll play a crucial role in enhancing customer experiences and managing warehouse operations. This dynamic position involves overseeing inventory, resolving customer issues, and driving sales. You'll work independently in a supportive environment that values your contributions and encourages personal growth. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you. Be part of a team that believes in community engagement and employee development.

Benefits

Family Medical Plans

Dental Insurance

Vision Insurance

Company Funded HSA

Short Term Disability

Long Term Disability

Parental Leave

Life Insurance

401(k) with Match

Paid Time Off

Qualifications

• Proficient in using computers and broadband billing systems.
• Strong organizational skills to manage tasks and deadlines.

Responsibilities

• Manage customer accounts and resolve complaints effectively.
• Conduct inventory counts and ensure stock levels meet demands.

Skills

Customer Service

Sales

Inventory Management

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma or GED

Tools

Broadband Billing Systems

Office Equipment

Job description

ANT- Westminster, MD
1030 Baltimore Blvd
Ste 230
Westminster, MD 21157, USA

We need a Customer Service/Warehouse Coordinator! This role is responsible for performing a variety of customer experience, sales, and marketing-related duties. The individual will also oversee the management of warehouse inventory, ensuring the secure storage of materials and efficient control over items moving in and out of the warehouse. The role will have general independent oversight of the retail location including retail, office, and warehousing functionality.

Job Type: Full-time

Rate: $18-$20/hour

Primary Responsibilities Include:

1. Identify and pursue potential sales leads, follow up on opportunities, and successfully close sales deals to achieve sales goals by acquiring new customers and upselling additional services, all while maintaining strong attention to detail to ensure accuracy in setting up and managing customers’ accounts, whether in person or over the phone.
2. Investigate and resolve customer complaints, process payments, and adjust billing and accounts as required.
3. Comply with all safety protocols and adhere to company policies and standards.
4. Conduct monthly inventory counts on equipment and materials, monitor stock levels, reorder products as needed, and ensure sufficient inventory to meet customer and technician demands.
5. Initiate, test, document, and issue daily equipment requirements to designated field staff based on work orders, requisitions, maintaining accurate records, while collaborating with appropriate staff to set up and track CPE and other inventory. Inventory, order and stock materials.
6. Always ensure a clean and organized workspace, including the warehouse and front lobby, while receiving, inspecting, and properly organizing and storing products.
7. Identify areas for process improvement and offer suggestions to enhance efficiency and customer satisfaction.
8. Work independently and oversee all office, location needs are fulfilled.

You will need to have:

• Proficient in using computers and software applications (e.g., word, spreadsheets, broadband billing systems.)
• Knowledgeable and skilled in using office equipment such as computers, telephones, copiers, fax machines, and calculators.
• Demonstrate strong organizational and prioritization skills to effectively manage tasks and deadlines.
• Capable of communicating clearly, educating customers, and promoting or selling company services both in in-person and on the phones.
• Able to work independently, plan effectively, and complete daily tasks on time.
• Continuously adapt, learn and deliver outstanding customer service that meets both industry standards and company expectations.
• Consistently uphold a professional image of the company through appearance, demeanor, and interactions with customers.
• Able to count and track material, handle broadband operational material.
• Able to safely and efficiently lift and carry up to 50 pounds.
• Broadband experience a plus. Sales, retail, phone support, and material handling desired.
• Valid and Clean Driver’s License
• High school diploma or GED equivalent
• Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
• Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software
• Knowledge and experience splicing and repairing fiber
• Knowledge and experience working with electronics, DC power, and fiber optic equipment

Benefits include:

• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life Insurance as well as Voluntary Policies
• 401(k) with generous company match
• Paid Time Off
• Paid Holidays

When you join Antietam Broadband ...

You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go towww.schurzchoice.com.

Schurz Communications and its subsidiaries' strategic objectives:

• We will attract, invest in, communicate with, and retain top talent.
• We will innovate, partner, experiment, and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Ability to work independently with minimal supervision.
• Ability to lift and carry up to 50 pounds.
• Ability to work while seated or standing for extended periods of time.
• Ability to wear a telephone headset for extended periods.
• Must be able to use hands for typing, handling objects, and managing paperwork.

The employee generally works in an indoor office environment.

Qualifications, Skills, Behaviors, Motivations, Education, Experience, Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.