Sales and Training Manager - Membership

Walmart; Wisconsin; On-site; USD 45,000 - 65,000; Full time

Job summary

Walmart is seeking a Membership Representative for its Sam’s Club division. This role focuses on driving membership growth through engagement and training, while managing various tasks and delivering excellent customer service. Candidates should possess a bachelor's degree or relevant experience, with a strong emphasis on sales and relationship-building.

Qualifications

• Minimum 4 years of experience in sales or retail.
• 1 year of B2B sales experience required.

Responsibilities

• Drive membership growth and ensure marketing collateral is current.
• Train associates on processing and selling memberships.
• Deliver excellent customer service.

Skills

Sales

Customer Service

Training

B2B Relationships

Communication

Education

Bachelor’s degree in business, communications, or related field

Job description

Position Summary

Membership Representative
Are you someone who thrives in fast-paced environments with a strong sales background? Our Membership Representative is a salaried role at Sam’s Club, seeking friendly individuals passionate about teaching and training associates at registers, self-checkouts, club pickup, and more. You will engage current members to utilize their benefits and develop B2B relationships to grow membership. The role involves a fast pace, especially during evenings, weekends, and holidays, managing multiple tasks such as visiting businesses, training, and supporting events. It’s rewarding to be part of a large team with a common goal: satisfied members.

What you'll do

• Drive membership growth by communicating goals, results, and feedback
• Ensure signage and marketing collateral are up-to-date
• Support member engagement through cross-functional collaboration
• Provide information on membership benefits and promote company products/services
• Train associates on processing and selling memberships, upgrades, and credit accounts
• Educate members on membership options and benefits
• Identify member needs and match them with appropriate solutions
• Respond to inquiries and encourage renewals
• Assist with member account decisions and support achieving sales goals
• Lead and develop team members, ensuring compliance with policies and fostering a culture of belonging and integrity
• Deliver excellent customer service and maintain a clean, member-ready environment

Qualifications

Minimum Qualifications: Bachelor’s degree in business, communications, or related field, or 4 years of experience in sales, retail, or related area. 1 year of B2B sales experience.

Preferred Qualifications

Optional qualifications that are advantageous but not mandatory.

Location

1000 N Westhill Blvd, Appleton, WI 54914-5792, United States of America