Sales and Service Supervisor

AvalonBay Communities; The Colony (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading property management company is seeking a Sales and Service Supervisor to enhance community operations and customer experiences. This mid-senior level role involves overseeing leasing activities, training, and ensuring compliance with services provided to residents. Join AvalonBay Communities for career growth and a culture anchored in core values.

Benefits

Comprehensive benefits

Growth opportunities

20% discount on apartment homes

Qualifications

• 1-3 years of multifamily or related experience.
• 1 or more years of supervisory or training experience.
• Proficiency in administrative software.

Responsibilities

• Assist in determining community sales goals.
• Manage and convert prospect leads.
• Address and resolve customer service concerns.

Skills

Customer Service

Sales

Training

Marketing Strategy

Administrative Software Proficiency

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Microsoft Office Suite

Job description

Join to apply for the Sales and Service Supervisor role at AvalonBay Communities.

AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living.

The Sales and Service Supervisor is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals.

Responsibilities include:

• Assisting in determining community sales goals
• Leasing apartment homes
• Managing and converting prospect leads
• Addressing and resolving customer service concerns
• Assisting in the development and monitoring of programs to maximize revenue and improve customer experience
• Supporting residents during move-in, lease renewals, move-out, and transfers
• Updating market surveys
• Planning and executing resident activities
• Ensuring compliance with policies and fair housing laws

Requirements include:

• 1-3 years of multifamily or related experience
• 1 or more years of supervisory or training experience
• A high school diploma or GED (Bachelor's preferred)
• Proficiency in administrative software and Microsoft Office Suite

AvalonBay offers comprehensive benefits, growth opportunities, associate recognition programs, a 20% discount on apartment homes, and a culture built on purpose and core values.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

This job posting is active. Apply now to join our team!