Sales and Service Specialist (41865)

Hertz-1; Kent (WA); On-site; USD 26,000 - 37,000; Full time

Job summary

Hertz Local Edition in Kent, WA seeks a Sales and Service Specialist to act as a brand ambassador for Lyft/Uber drivers, delivering the fastest, easiest rental car experience.

You will process reservations, rentals, and vehicle prep, while assisting customers with post-rental inquiries and billing. The role demands a professional, service-oriented approach in a fast-paced setting.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent communication skills, both written and verbal.
• Professional demeanor, enthusiasm, and strong interpersonal skills.
• Ownership, accountability and initiative in performing duties.
• Teamwork and collaboration experience.
• Flexibility to work weekends/holidays and overtime as required.
• Willingness to work outdoors in all weather conditions.
• Ability to stand for long periods and assist with special administrative projects.
• English communication proficiency; multilingual candidates welcome.

Responsibilities

• Provide the fastest, easiest rental car experience for Lyft/Uber drivers.
• Process rentals and reservations; ensure clean and safe vehicles.
• Assist customers with post-rental inquiries related to rentals and billing.
• Answer inquiries about program requirements, extensions, and roadside questions.
• Maximize revenue by offering additional services and overcoming objections.
• Prepare vehicles for pickup, inspect for damage, clean interiors/exteriors, and check fluids.

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wages:

$23.00/hr.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply