Sales and Service Manager- Highland Park

Penn Community Bank; Highland Park (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Penn Community Bank in Highland Park, NJ is seeking a Branch Sales Manager to drive deposit and loan growth through relationship-based selling and exceptional service. You will lead a branch team, coach colleagues, oversee sales initiatives, and coordinate with other departments to deliver cross-sell opportunities while complying with regulatory requirements.

The role requires a High School diploma (associates/bachelor's preferred) and banking experience; NMLS license is preferred or required.

Qualifications

• High school diploma or equivalent required; associates or bachelor's degree preferred.
• Previous banking or supervisory experience preferred.
• NMLS license is required.

Responsibilities

• Drive deposit, loan, and new customer growth through relationship-based selling.
• Lead and coach branch team for best-in-class service.
• Develop and manage sales activities and processes for the branch.
• Act as CRM and cross-sell referral source for other bank departments.
• Support operations, compliance, and security within the branch.
• Lead sales meetings and coaching sessions; drive cross-selling initiatives.
• Ensure compliance with policies and procedures and participate in audits.
• Engage in community marketing and local business development activities.

Skills

Sales experience

Customer service

Relationship selling

Communication

Coaching

Detail oriented

CRM platform

NMLS

Education

High school diploma

Associates/bachelor's preferred

Tools

CRM platform

Job description

Job description:

• Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
• Leads and coaches team members to best in class internal and external customer service.
• Proactively seek to bring in external business via disciplined calling and sales efforts.
• Participate in the development and management of sales activities and processes for the branch.
• Be an ambassador of technology by utilizing the customer relationship management platform.
• Act as a product/services referral source for various bank departments including loans, trust and investments.
• Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
• Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
• Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
• Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
• Perform other tasks as may be assigned by management.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank's internal privacy and ethics standards.

Relationships and Contacts

Internal: Reports to Financial Center Manager / Multi-Site Manager; Frequent contact with Branch Team members to discuss sales products, services, policies, procedures and changes; Timely contact with team members from various levels of the bank

External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism

Education and Experience

• High School diploma or equivalent required; Associates or Bachelor's degree preferred
• Previous banking or relevant work history and supervisory experience preferred

Skills and Competencies

• Sales experience and/or demonstrated aptitude and desire to succeed at business development activities
• Thorough knowledge of Bank products and services
• Excellent customer service skills
• Demonstrated verbal and written communication skills
• Ability to interact well with Team members and customersGood Supervisory and coaching skills
• Strong attention to detail and accuracy
• Basic computer skills
• Ability to multi-task and remain organized
• Ability to achieve sales goals through relationship-based selling techniques
• NMLS required
• Ability to use sound judgment when making decisions on behalf of the Bank

Working Conditions

Traditional office environment with no unusual work conditions; the branch office maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month. Ability to drive, with a valid driver's license, to meet with customers outside of the office; Events may occasionally require work on evenings and weekends.

Penn community Bank is an equal opportunity employer.