Senior Personal Banker

Peoples Security Bank & Trust Company; Old Forge (Lackawanna County); On-site; USD 42,000 - 64,000; Full time

Job summary

Peoples Security Bank & Trust Company is seeking a branch-focused professional to deliver exceptional customer experiences and counsel clients on financial solutions. You will handle transactions, balance cash, and support day-to-day operations in a collaborative team.

The role includes coaching staff, promoting deposits and loan products, and ensuring compliance with banking regulations while engaging with the community to advance financial literacy.

Qualifications

• Proven ability to deliver exceptional customer service across channels (in-person, phone, email, video).
• Strong communication and interpersonal skills; ability to coach and develop staff.
• Solid understanding of branch operations, deposits/loans, and regulatory compliance.

Responsibilities

• Deliver exceptional customer experiences and counsel clients on financial solutions.
• Assist and train branch staff; support day-to-day operations and service goals.
• Accept customer transactions accurately and securely; balance cash, ATM, and vaults.
• Provide guidance on deposit accounts, loans, fees, and banking products.
• Refer clients to partners for loans, cash management, or wealth services when appropriate.
• Engage with community events to promote financial literacy and bank services.
• May supervise Personal Bankers and participate in talent acquisition and performance reviews.

Skills

Customer service

Communication

Leadership

Problem solving

Banking operations

Technology proficiency

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Banking/customer service training

Job description

General Responsibilities

Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Counsels clients, providing needs-based financial solutions. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day-to-day branch operational activities and financial services of the Bank. May serve in a leadership capacity with direct reports.

Essential Duties

Performs various duties relating to the Branch as follows:

• Successful Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
• Processes all customer transactions (checks, deposits, withdrawals, payments, money orders, cashier's checks, cash advances, wires, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer and night deposits. Replenishes, services, and balances the ATM. Manages vault transactions and balancing.
• Effectively provides guidance and oversight to daily work procedures, schedules, supplies, cash and currency.
• Well-practiced in policy and procedure in order to protect customer and Bank assets at all times. And keeps up-to-date on banking regulation changes to ensure compliance.
• Maintains working knowledge of Bank's consumer deposit and loan product offerings as well as business deposit and cash management services.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
• Engages and advises customers in person and/or virtually in order to attract, retain, and grow relationships.
• Assists clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
• Has ability to obtain NMLS. Upon completion of licensing and training, can process and close consumer loans.
• Demonstrates and educates our customer base on our technology products and services.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for loans, cash management, merchant, or wealth management services.
• Able to act as a banking ambassador out in the community by jointly attending events, tabling, and educating the public on matters of financial literacy and the bank's products and services.
• May supervise Personal Bankers, providing onboarding, coaching, and development in order to contribute to staff success. Assists in the Talent Acquisition and Performance Evaluation Process as appropriate.

Ancillary Duties

Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.

Requirements

Education/Training:

A high school diploma or equivalent required. Associate's or Bachelor's degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building and management needed.

Skill(s):

Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; able to lead, coach and motivate others; possess a sound knowledge of branch transactional tasks and operations; be conversant in consumer and business financial products and services; proficient in use of various types of technology and software.

Experience:

A minimum of 2-4 years' experience in a related position normally required.

Equal employment opportunity, including veterans and individuals with disabilities.