Sales and Service Manager

Penn Community Bank; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Penn Community Bank in Jenkintown, PA seeks a Sales and Service Manager to lead a branch team, drive deposit growth, loans, and new business through relationship-based selling.

You will coach staff, manage sales activities, ensure excellent customer service, and uphold bank policies including security and compliance in a fast-paced retail banking environment.

Qualifications

• High School diploma or equivalent; associates or bachelor’s preferred.
• Banking experience and supervisory experience preferred.
• NMLS required.

Responsibilities

• Achieve deposit, loan, and new consumer/business household growth through relationship-based sales.
• Lead and coach team members to deliver best-in-class service.
• Develop and manage branch sales activities and marketing initiatives.
• Support branch management to oversee operations, audits, compliance, and security.
• Lead inside sales and cross-selling initiatives; conduct regular sales and team meetings.

Skills

Sales experience

Customer service

Communication skills

Supervisory skills

Detail oriented

Computer skills

Relationship selling

NMLS

Education

High School diploma

Associates degree

Bachelor’s degree

Job description

## Sales and Service ManagerApply: Jenkintown, PA: Full time: Posted 5 Days Ago: R-100169**Job description:****Essential Functions***The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.** Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.* Leads and coaches team members to best in class internal and external customer service.* Proactively seek to bring in external business via disciplined calling and sales efforts.* Participate in the development and management of sales activities and processes for the branch.* Be an ambassador of technology by utilizing the customer relationship management platform.* Act as a product/services referral source for various bank departments including loans, trust and investments.* Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.* Support branch management to oversee operations, administration, staffing, audits, compliance, and security.* Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.* Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.* Perform other tasks as may be assigned by management.**Compliance*** Comply with all applicable regulations and Bank policies regarding employment and employment law.* Participate in annual compliance and other job-related training.* Comply with applicable bank regulations, Bank policies and procedures.* Comply with Bank’s internal privacy and ethics standards.**Relationships and Contacts**Internal: Reports to Financial Center Manager / Multi-Site Manager; Frequent contact with Branch Team members to discuss sales products, services, policies, procedures and changes; Timely contact with team members from various levels of the bankExternal: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism**Education and Experience*** High School diploma or equivalent required; Associates or Bachelor’s degree preferred* Previous banking or relevant work history and supervisory experience preferred**Skills and Competencies*** Sales experience and/or demonstrated aptitude and desire to succeed at business development activities* Thorough knowledge of Bank products and services* Excellent customer service skills* Demonstrated verbal and written communication skills* Ability to interact well with Team members and customers* Good Supervisory and coaching skills* Strong attention to detail and accuracy* Basic computer skills* Ability to multi-task and remain organized* Ability to achieve sales goals through relationship-based selling techniques* NMLS required* Ability to use sound judgment when making decisions on behalf of the Bank* undefined**Working Conditions**Traditional office environment with no unusual work conditions; the branch office maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.**Physical Demands***Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.*Lifting/carrying up to 10 lbs.Manual dexterity for computer workSpeaking, hearing, and vision are required to perform essential functionsAbility to drive, with a valid driver’s license, to meet with customers outside of the office; Events may occasionally require work on evenings and weekends.