Assistant Branch Manager/Personal Banker

S&T Bank; Ludwigs Corner (PA); On-site; USD 36,438 - 80,850; Full time

Job summary

S&T Bank is seeking a Branch Customer Service Associate to profile customers, refer them to appropriate Lines of Business, and open loan and deposit accounts. You will support the Branch Manager and strive to achieve individual sales goals in a fast-paced environment.

The role requires completing frontline and sales training, applying product knowledge, and maintaining superb customer service. Strong interpersonal skills and teamwork are essential.

Qualifications

• High school diploma or equivalent plus specialized training or a two-year degree.
• Five to ten years of general business experience; one to two years of supervisory experience preferred.
• Successful completion of PB requirements and the retail training program.

Responsibilities

• Profile customers to determine financial services needs and refer customers to other Lines of Business when appropriate.
• Open loan and deposit accounts and support Branch Manager.
• Complete frontline, Platform Sales & RSS Operational training as assigned.
• Demonstrate product knowledge, sales aptitude, and service expectations.
• Execute S&T sales conversations and use appropriate systems for profiling customers.

Skills

Sales aptitude

Customer service

Interpersonal skills

Leadership

Education

High school diploma or equivalent

Two-year degree or specialized training

Tools

LOS software

Job description

Location: 1030 Pottstown Pike, Chester Springs, PA 19425

Hours: Monday - Thursday 8:30am – 5:00pm; Friday 8:30am – 6:00pm; Saturday 9:00am – 12:00pm (Must be flexible around branch hours)

Job Overview

Profiles customers to determine financial services needs and refers customers to other Lines of Business when appropriate. Opens loan and deposit accounts. Responsible for achieving individual goals including loan and deposit production and other sales goals as assigned by Retail Leadership Team and/or Branch Manager. Provides support to Branch Manager.

Duties and Responsibilities

• Complete Frontline, Platform Sales & RSS Operational training as assigned by Consumer Bank Training in conjunction with Retail Operations.
• Demonstrate product knowledge, sales aptitude, and service expectations in a successful manner.
• Assist in supervisory responsibility for efficient and effective branch customer service operations, including creating a working environment focused on exceptional service and sales efforts.
• Coach staff regarding sales expectations and goal attainment.
• Complete Bank’s leadership classes (STELLAR) and other Leadership courses scheduled by Consumer Bank Training.
• Execute S&T sales conversations, note‑taking in appropriate systems while profiling customers to determine and recommend appropriate S&T loan and deposit products.
• Utilize customer service/correspondence software to streamline and improve efficiency while conducting interviews with customers.
• Follow up with customers by suggesting solutions that meet their stated and unstated needs.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Open new deposit accounts and produce signature cards, certificates of deposit, and other deposit documents.
• Use sales skills, product knowledge, and policy awareness to suggest additional bank services such as other loan accounts, deposit services, and insurance products.
• Make referrals to lines of business as needed.
• Follow up on loans and deposit accounts opened and correct deficiencies or document exceptions.
• Utilize the Sales & Service guide to complete outbound campaign calls on new and existing customers to generate new business as outlined in the Branch Playbook.
• Work with customers on loan inquiries and take loan applications; utilize decision‑making power as appropriate.
• Contribute to Branch goals, sales, and service standards as outlined in the Branch Playbook and details provided by Branch Management.
• Execute professional sales and service behaviors aligned with the Bank’s Our Shared Future purpose, values, and core drivers.
• Maintain good working relationships with bank employees in other departments.
• Demonstrate strong interpersonal skills, work independently and as a team player to contribute to branch success.
• Complete NLMS requirements as part of the S.A.F.E. Act certification.
• Perform other duties as assigned and necessary to support the successful operation of the branch.

Qualifications

• High school diploma or equivalent, plus specialized training or a two‑year degree.
• Successful completion of PB requirements.
• Five to ten years of general business experience, one to two years of supervisory experience preferred.
• Successful completion of the retail training program required.

Physical Demands

• Operate a keypad device: 70% of the day.
• Operate electronic equipment: 10% of the day.
• Operate office equipment: 10% of the day.
• Stand: 2 hours per day.
• Sit: 5 hours per day.
• Lift up to 10lbs., two times per day; maximum lift 20lbs. once per day; occasionally up to 50lbs.
• Type and input data up to 40% of the business day.
• Use close vision of 18‑20” for computer work.

Equal Opportunity Employer

S&T Bank is committed to ensuring all individuals, including those with disabilities, have an opportunity to apply for positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job‑related duties. If you require assistance or an accommodation to apply due to a disability, please contact: Phone [phone] Email [e-mail].

Salary Range: $36,438.00 – $80,850.00.