Sales and Service Expert

24 Hour Fitness; Whittier (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sales and Service Expert to enhance member engagement and drive sales. This role focuses on building relationships with guests, providing exceptional service, and achieving sales goals through effective communication and lead generation. The ideal candidate will thrive in a dynamic environment, utilizing their sales techniques and fitness industry knowledge to promote memberships and services. Join a team that values member satisfaction and offers competitive compensation, including commission plans, while enjoying a supportive and energetic workplace.

Benefits

Health coverage

Paid benefits

Free membership

Qualifications

• 1-2 years in service sales experience preferred.
• Knowledge of sales practices and techniques is essential.

Responsibilities

• Delivers outstanding sales and service experience to all guests.
• Achieves or exceeds personal and team sales goals consistently.

Skills

Sales practices and techniques

Understanding of the Fitness Industry

Interpersonal and customer service skills

Self-motivated and organized

Teamwork ability

Point of Sale (POS) operation

Computer proficiency

Membership software knowledge

Education

High School Diploma or GED

CPR and AED certification

Bachelor's degree

Job description

FULL-TIME

Part-time

LOCATION

10125 Whittwood Drive Whittier CA 90603

JOB SUMMARY

The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

Guest Experience and New Member On-boarding

• Executes the CARE sales model with each guest and passionately relates how 24 Hour Fitness's products/services will satisfy their fitness needs.
• Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
• Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
• Effectively and professionally enrolls guests using Company sales techniques and protocol.
• Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
• On-boards new members successfully and assists with all member retention activities to drive club profitability.
• Consistently achieves or exceeds personal and team sales goals.

Prospecting and Lead Generation

• Obtains leads externally from within the community using company provided tools/programs (e.g., Community outreach/Local Promotions, Corporate Sales on-sites).
• Generates leads/new business internally through member promotions, referrals, guest passes, and contacting leads via phone.
• Sets appointments effectively for all leads and potential new business opportunities.
• Promotes local and global marketing campaigns to leads and members.
• Manages and follows up on leads/new business using a Lead Management System.
• Uses a daily planner to track and plan for successful lead management and selling activities.
• Achieves or exceeds personal productivity goals.

Member Experience

• Partners with Sales and Service Manager (SSM) to provide a member-centric experience that enhances relationships and retention.
• Provides friendly greetings and prompt attention to members and guests.
• Engages members with fitness offerings like personal training, group classes, and digital content.
• Maintains relationships with members and addresses questions or concerns, connecting them with appropriate resources.
• Ensures the club is clean, friendly, and well-maintained, and helps new members feel comfortable.

VARIABLE COMPENSATION

Team members are eligible for commission plans rewarding service and success, aligning pay with contributions.

ORGANIZATION RELATIONSHIPS

Reports to the Sales and Service Manager. Interacts with members, prospective members, and vendors. No direct reports.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

• Sales practices and techniques
• Understanding of the Fitness Industry
• Computer proficiency
• Interpersonal and customer service skills
• Self-motivated and organized
• Teamwork ability
• Point of Sale (POS) operation
• Membership software knowledge (preferred)

Minimum Educational Level/Certifications

• High School Diploma or GED
• CPR and AED certification (within 60 days of employment)
• Bachelor's degree (preferred)

Work Experience and Qualifications

• Experience in fitness or retail (preferred)
• 1-2 years in service sales (preferred)

Physical Demands/Environmental Conditions

• Ability to work in the club, move around floors, demonstrate fitness activities, communicate telephonically, and operate computer systems
• Exposure to moving mechanical parts
• Flexible schedule including weekends and holidays
• Ability to work in loud environments

Travel Requirement

• Minimal travel for training and lead generation

Disclaimers

Includes a general overview of duties, compliance, safety, and organizational policies.

Benefits Summary

Includes health coverage, paid benefits, and free membership.

Compensation Summary

Details on benefits and pay range ($16.50).

FUNCTIONAL GROUP

Sales