Sales and Service Associate

24 Hour Fitness; San Mateo (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in fitness is seeking enthusiastic team members who are passionate about helping others achieve their fitness goals. In this dynamic role, you will build genuine relationships with members, provide exceptional service, and create a welcoming atmosphere for everyone. Your ability to connect with individuals and understand their unique needs will be pivotal in guiding them through their fitness journeys. This full-time position offers a flexible schedule and the opportunity to grow within a supportive community. Join a mission-driven team dedicated to making a positive impact in the lives of others!

Qualifications

• 1+ years of retail or fitness sales experience required.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Help new members start their fitness journey and connect with resources.
• Deliver outstanding service and maintain a welcoming environment.

Skills

Customer Service

Sales Experience

Communication Skills

Problem-Solving Skills

Education

High School Diploma

CPR and AED Certification

Job description

Who we are
At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.

You're excited about this role because you will:

1. Share your passion for fitness by helping new members get started on their fitness journey.
2. Apply your ability to make genuine connections with people, seek to understand their unique needs, and prescribe the perfect solution.

You'll spend your days:

1. Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. You help keep our gym clean, well-maintained, and safe for members and guests.
2. Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
3. Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

We're excited about you because you:

1. Are authentic, sincere and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others.
2. Strive to excel, exceed goals, have a can-do attitude and embrace failure as an opportunity to grow and learn.
3. Love to achieve or exceed your goals, and you have a genuine service mentality. You have 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment.

VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Availability
Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel Requirement
Minimum travel may be required for training purposes and lead generation.

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.