Sales and Operations Spa Manager

Hand & Stone Massage and Facial Spa; Rochester Hills (MI); On-site; USD 45,000 - 48,000; Full time

Job summary

A premier wellness spa is seeking a Sales and Operations Spa Manager to drive sales initiatives and oversee daily operations. The ideal candidate is passionate about wellness, has strong leadership skills, and is committed to delivering exceptional customer experiences while achieving revenue targets.

Benefits

Competitive base salary

Performance-based commission and bonus structure

Qualifications

• Minimum of 3 years in a management role.
• Proven track record in sales and revenue growth.
• Exceptional leadership skills and communication.

Responsibilities

• Develop sales strategies to exceed revenue targets.
• Manage daily operations including scheduling and inventory.
• Lead and coach staff for proactive sales approaches.

Skills

Sales Acumen

Leadership Skills

Client Retention Strategies

Consultative Selling

Education

Management experience in spa, wellness, or hospitality

Tools

Spa management software

Job description

Join to apply for the Sales and Operations Spa Manager role at Hand & Stone Massage and Facial Spa

1 day ago Be among the first 25 applicants

Join to apply for the Sales and Operations Spa Manager role at Hand & Stone Massage and Facial Spa

Get AI-powered advice on this job and more exclusive features.

Overview

We are seeking a highly motivated and results-oriented

Overview

We are seeking a highly motivated and results-oriented Sales and Operations Spa Manager to lead our spa's sales initiatives and ensure seamless daily operations. This pivotal role demands a dynamic individual with a proven track record in driving revenue growth, excelling in client acquisition and retention, and inspiring a sales-focused team. The ideal candidate will be passionate about wellness, possess exceptional leadership skills, and be adept at both strategic sales planning and efficient operational execution.

Key Responsibilities

Sales & Revenue Generation (Primary Focus)

• Develop and implement aggressive sales strategies to achieve and exceed monthly, quarterly, and annual revenue targets for massage services, retail products, and membership programs.
• Lead, coach, and motivate a team of massage therapists and front desk staff to adopt a proactive sales mindset, focusing on upselling, cross-selling, and rebooking.
• Design and execute compelling promotional campaigns and packages to attract new clients and drive repeat business.
• Analyze sales data, market trends, and competitor activities to identify new revenue opportunities and adjust sales tactics accordingly.
• Manage and grow the spa's membership base through effective sales presentations and follow-up.
• Cultivate strong, lasting relationships with clients to ensure high satisfaction, loyalty, and positive referrals.
• Monitor individual and team sales performance, providing constructive feedback and implementing corrective actions as needed.
• Oversee the sales process from initial inquiry to service delivery, ensuring a luxurious and professional client journey.
  
  

Operations Management

• Manage all aspects of daily spa operations, including scheduling, client flow, facility maintenance, and cleanliness standards.
• Recruit, train, and manage a high-performing team of massage therapists and front desk staff, fostering a positive and productive work environment.
• Ensure exceptional customer service standards are consistently met, resolving client concerns efficiently and professionally.
• Oversee inventory management for retail products and supplies, ensuring optimal stock levels, minimizing waste, and maximizing retail sales.
• Implement and enforce spa policies and procedures, ensuring compliance with health, safety, and licensing regulations.
• Utilize spa management software (POS, scheduling) effectively for reporting, client management, and operational efficiency.
• Conduct regular team meetings to communicate goals, provide training, and foster team cohesion.
  
  

Qualifications

• Minimum of 3 years of experience in a management role within a spa, wellness, or hospitality environment, with a strong emphasis on sales.
• Proven track record of consistently meeting or exceeding sales targets and driving revenue growth.
• Exceptional sales acumen, with expertise in consultative selling, upselling, cross-selling, and client retention strategies.
• Strong leadership skills with the ability to motivate, train, and develop a high-performing team.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
  
  

Compensation & Benefits

• Competitive base salary
• Performance-based commission and bonus structure
  
  

Compensation: $45,000.00 - $48,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at Hand & Stone Massage and Facial Spa by 2x

Get notified about new Sales Operations Manager jobs in Rochester Hills, MI.

Detroit, MI $100,000.00-$130,000.00 3 weeks ago

ClearCorrect Territory Manager - Michigan

U of Michigan - Dearborn - Bookstore Manager (SM)

Territory Manager, Structural Heart, TAVI (Detroit, MI)

Part Time Territory Supervisor - Sterling Heights MI 48312

Sales & Service Manager -Downtown Detroit

JD Store Management - Great Lakes Crossing, Auburn Hills, MI

Waterford, MI $50,000.00-$55,000.00 1 month ago

Full Time - Assistant Manager in Training

Store Management - Oakland Mall, Troy, MI

Assistant Store Manager - Night Operations

RETAIL SALES AND MERCHANDISING SUPERVISOR

JD Store Management - Somerset Collection, Troy, MI

PT Store Supervisor- Eddie Bauer #4231 Village of Rochester

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.