Sales and Operations Manager

Staffmark Group; Monroe (LA); On-site; USD 45,000 - 70,000; Full time

Job summary

Staffmark Group in Monroe, LA is seeking a Sales and Operations Manager to oversee daily office operations, support sales efforts, manage customer relationships, and drive efficiency in a busy office.

This role combines office management, sales support, business development, customer service, and employee supervision. The ideal candidate is hands-on, can juggle multiple priorities, and identify opportunities to boost productivity and revenue while maintaining high service levels.

Qualifications

• Experience leading an office or operations team.
• Strong organizational and multitasking abilities.
• Familiarity with CRM and sales processes is a plus.
• Ability to manage budgets, invoicing, and reporting.

Responsibilities

• Oversee daily office operations, ensuring efficiency and productivity.
• Support sales activities and help achieve revenue goals.
• Identify new business opportunities and build customer relationships.
• Supervise office staff and coordinate scheduling and coverage.
• Prepare budgets, track expenses, and assist with financial reporting.
• Coordinate communication between management, staff, customers and vendors.

Skills

Office management

Sales support

CRM experience

Leadership

Budgeting & finance basics

Microsoft Office

Hiring & supervision

Tools

CRM systems

Accounting software

Office software

Business management systems

Job description

Now hiring for a Sales and Operations Manager

Location: Monroe, LA

Salary: $45,000.00 - $70,000.00 per year

Schedule: Monday-Friday, 8:00 am-5:00 pm

We are seeking an experienced, organized, and results-driven Sales and Operations Manager to oversee daily office operations, support sales efforts, manage customer relationships, and ensure the overall efficiency and success of a busy office.

This position combines office management, sales support, business development, customer service, and employee supervision. The ideal candidate will be a hands‑on leader who can manage multiple priorities, keep daily operations running smoothly, and identify opportunities to improve productivity and increase revenue.

Key Responsibilities

Office Operations Management

• Oversee daily office operations, ensuring efficiency, organization, and productivity.
• Manage office workflows, administrative processes, scheduling, and daily business activities.
• Supervise and provide guidance to office personnel, sales representatives, and administrative staff.
• Develop and implement procedures to improve office efficiency and customer service.
• Monitor office expenses, supplies, equipment, and operational needs.
• Assist with budgeting, expense tracking, financial reporting, and cost control.
• Resolve day‑to‑day operational issues and ensure timely completion of tasks.
• Maintain accurate records, reports, and business documentation.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Coordinate communication between management, employees, customers, and vendors.

Sales Support & Business Development

• Support daily sales activities and assist with achieving office sales and revenue goals.
• Identify new business opportunities and develop relationships with prospective customers.
• Maintain and strengthen relationships with existing customers to encourage repeat business.
• Assist with sales presentations, proposals, quotes, and customer follow-up.
• Monitor sales activity, customer accounts, and business development opportunities.
• Work closely with sales personnel to ensure customer needs are met.
• Help develop strategies to increase sales, improve customer retention, and grow the business.
• Assist with resolving customer concerns and maintaining a high level of customer satisfaction.
• Track sales performance and provide updates to management.

Employee Supervision & Hiring

• Supervise, train, and support office employees to ensure daily responsibilities are completed efficiently.
• Assist with recruiting, interviewing, hiring, and onboarding new employees as needed.
• Establish clear expectations and provide ongoing coaching and feedback.
• Coordinate employee schedules, attendance, and office coverage.
• Address employee concerns and assist with performance‑related matters.
• Promote a positive, professional, and team‑oriented work environment.
• Identify opportunities for employee training and development.

Financial & Administrative Responsibilities

• Assist with preparing and monitoring office budgets and operating expenses.
• Review invoices, purchase orders, expense reports, and financial documentation.
• Support accounts payable, accounts receivable, billing, and collections as needed.
• Monitor office revenue, expenses, and overall financial performance.
• Prepare reports, spreadsheets, and other documentation for management.
• Maintain organized financial and administrative records.
• Identify opportunities to reduce expenses and improve operational efficiency.

Customer & Vendor Relations

• Serve as a primary point of contact for customers, vendors, and business partners.
• Build and maintain positive relationships with existing and prospective customers.
• Handle customer inquiries, concerns, and service‑related issues professionally.
• Coordinate with vendors regarding purchases, services, and office needs.
• Ensure customer expectations are met through timely communication and follow‑up.
• Represent the company professionally in all customer and business interactions.

Qualifications

• Previous experience in office management, business operations, sales support, or administrative leadership.
• Strong organizational, multitasking, and time‑management skills.
• Experience supervising employees and coordinating daily office activities.
• Understanding of sales processes, customer relationship management, and business development.
• Experience with budgeting, expense tracking, invoicing, and financial reporting preferred.
• Excellent communication, leadership, and problem‑solving skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience with CRM systems, accounting software, or business management systems preferred.
• Ability to work independently, prioritize responsibilities, and make sound decisions.
• Strong attention to detail and commitment to customer service.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E‑Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI‑generated and non‑AI‑generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.