Sales and Marketing Manager

Gilbride Management Group (GMG); Hoover (AL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Goldfish Swim School is seeking a Sales and Marketing Manager to oversee the sales and service operations, including front desk duties, customer service, retail, and promotions. The role emphasizes leadership, training, and achieving high customer satisfaction across all daily activities.

Advancement opportunities exist as the school grows rapidly. You will lead a team, drive sales initiatives, and ensure excellent service while maintaining a welcoming, child-friendly environment.

Qualifications

• 2+ years of Sales experience.
• 2+ years of Customer Service experience.
• Ability to work with children.
• Excellent interpersonal communication and organizational skills.

Responsibilities

• Provides leadership and feedback to Front Desk Representatives.
• Directs daily operations to ensure school runs per SOPs.
• Manages Front Desk staff to maintain high productivity and satisfaction.
• Trains Front Desk staff on customer service and iClassPro software.
• Provides sales and marketing training to qualified staff.
• Gains knowledge in iClassPro for bookings and scheduling.
• Conducts new hire training (front desk).
• Responsible for overall facility cleanliness.
• Hosts monthly front desk workshops with employees.
• Sets sales incentives in coordination with Owner and Managers.
• Fulfills other duties assigned by the Employer.

Skills

Sales experience

Customer service

Work with children

Interpersonal communication

Organizational skills

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job description

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life-saving and life-changing opportunity today!

Role: Sales and Marketing Manager

Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.

*Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Primary Responsibilities

• Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
• Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
• Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items.
• Provides sales and marketing training to all qualified sales staff.
• Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Conducts all the new hire training (front desk based).
• Responsible for the overall cleanliness of the facility.
• Hosts monthly workshops with the employees (front desk related).
• Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
• Fulfills other duties or responsibilities as assigned by the Employer.

Job Qualifications and Skills:

• 2 or more years of Sales experience
• 2 or more years of Customer Service experience
• Ability to work with children
• Excellent interpersonal communication and organizational skills

Certifications:

• Willing to be trained as a swim instructor- training will be provided.
• Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish

Job Type: Full-time