Sales and Marketing Manager

Goldfish Swim School - Gilbride Management Group (GMG); Strongsville (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A leading swim school organization in Strongsville is seeking a Sales and Marketing Manager to oversee front desk operations, ensuring excellent customer service and productivity. The successful candidate will have at least 2 years of sales and customer service experience, strong communication skills, and the ability to work with children. This full-time position offers various benefits and opportunities for advancement within the organization.

Qualifications

• 2 or more years of Sales experience.
• 2 or more years of Customer Service experience.
• Excellent interpersonal communication and organizational skills.

Responsibilities

• Provides leadership and feedback to Front Desk Representatives.
• Directs daily operations to meet GSS standards.
• Trains Front Desk staff for superior customer service.

Skills

Sales experience

Customer Service experience

Ability to work with children

Interpersonal communication skills

Organizational skills

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life‑saving and life‑changing opportunity today!

Job Description

Role: Sales and Marketing Manager

Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.

*Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Primary Responsibilities

• Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
• Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
• Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items.
• Provides sales and marketing training to all qualified sales staff.
• Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Conducts all the new hire training (front desk based).
• Responsible for the overall cleanliness of the facility.
• Hosts monthly workshops with the employees (front desk related).
• Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
• Fulfills other duties or responsibilities as assigned by the Employer.

Job Qualifications and Skills

• 2 or more years of Sales experience
• 2 or more years of Customer Service experience
• Ability to work with children
• Excellent interpersonal communication and organizational skills

Certifications

• Willing to be trained as a swim instructor - training will be provided.
• Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish

Job Type: Full-time