Sales and Guest Experience Manager

Altitude Trampoline Parks; Franklin (MA); On-site; USD 30,000 - 60,000; Full time

Job summary

Altitude Trampoline Park Franklin in Franklin, MA is seeking a Sales and Guest Experience Manager who thrives on creating a welcoming environment for guests and a positive team culture. This full-time role blends park leadership with community outreach, sales, and event bookings to drive birthdays, group visits, fundraisers, and corporate outings.

The role emphasizes guest experience, staff leadership, and operational oversight, with a strong focus on building community partnerships and

Qualifications

• Experience in sales, business development or community outreach.
• Prior management or supervisory experience in customer-facing business.
• Excellent verbal and written communication skills.
• Highly organized with ability to juggle sales outreach, event logistics, and daily operations.

Responsibilities

• Proactively build relationships with local schools, leagues, and community organizations to drive field trips and group visits.
• Develop and manage a birthday party and group event sales pipeline from inquiry to booking to follow-up.
• Organize and promote fundraiser nights and partnerships.
• Represent Altitude Franklin at local events and community fairs.
• Build partnerships for cross-promotions and corporate team-building events.
• Track outreach and event bookings; hit monthly sales/booking targets.
• Manage social media engagement and respond to inquiries with a personal touch.
• Oversee daily park operations, staffing, and scheduling; recruit and coach staff.

Tools

CRM software

Job description

Job Title: Sales and Guest Experience Manager

Location: Altitude Trampoline Park – Franklin, MA

Job Type: Full-Time

Reports To: Owner

About The Role

Altitude Trampoline Park in Franklin, MA is looking for a Sales and Guest Experience Manager- a natural people-person who thrives on making customers and employees feel genuinely welcomed, valued, and excited to come back. This role blends day-to-day park leadership with a core focus on community outreach, sales, and event bookings - driving birthday parties, group events, school field trips, fundraisers, and corporate outings that keep our courts full and our community connected.

If you love people, love a fast-paced environment, and know how to turn first-time visitors into regulars, regulars into your best word-of-mouth marketers, and community connections into new bookings, we want to meet you.

What You'll Do

Community Engagement & Business Development (Core Function)

• Proactively build relationships with local schools, sports leagues, scout troops, daycares, churches, and community organizations to drive field trips and group visits
• Develop and manage a birthday party and group event sales pipeline from first inquiry to booking to follow-up
• Organize and promote fundraiser nights, school spirit nights, and charity partnerships
• Represent Altitude Franklin at local events, chamber of commerce functions, and community fairs
• Build partnerships with local businesses for cross-promotions and corporate team-building events
• Track outreach efforts and event bookings; hit monthly sales/booking targets
• Manage organic social media engagement and respond to community inquiries and reviews with a personal touch

Guest & Team Culture

• Create a warm, high-energy, welcoming atmosphere for every guest, every visit
• Build a positive, motivated team culture that makes employees want to show up and stay
• Handle guest concerns with empathy and confidence, turning problems into loyalty
• Lead by example on the floor - visible, approachable, and hands-on

Operations & Leadership

• Oversee daily park operations, staffing, and scheduling
• Recruit, train, and coach a team of court monitors and front-desk staff
• Ensure safety protocols, cleanliness, and guest service standards are consistently met

What We're Looking For

• A natural relationship-builder - someone who lights up a room and makes people feel heard
• Proven experience and success in sales, business development, or community outreach (event venues, hospitality, fitness, youth sports, or entertainment industries a plus)
• Prior management or supervisory experience, ideally in a customer-facing business
• Excellent verbal and written communication skills
• Highly organized with the ability to juggle sales outreach, event logistics, and daily operations - comfortable pitching a fundraiser to a school in the morning and coaching a 16-year-old employee in the afternoon
• Comfortable with public speaking and representing the brand in the community
• Positive, high-energy, solutions-oriented attitude
• Flexible availability, including evenings/weekends for events and peak park hours

Nice to Have

• Existing local network in Franklin/Metro West MA communities, schools, or youth organizations
• Experience with party/event booking software or CRM tools
• Background in FEC (Family Entertainment Center), gym, fitness, or youth activity management

Why Join Altitude Trampoline Park Franklin

• Be the face of a fun, high-energy brand in the community
• Real ownership over growing group events, parties, and fundraiser partnerships
• Leadership role with room to shape culture and drive measurable business impact

Salary: $30000 - $60000 per year