Guest Experience & Community Sales Manager

Altitude Trampoline Parks; Franklin (MA); On-site; USD 30,000 - 60,000; Full time

Job summary

Altitude Trampoline Park Franklin in Franklin, MA is seeking a Sales and Guest Experience Manager who thrives on creating a welcoming environment for guests and a positive team culture. This full-time role blends park leadership with community outreach, sales, and event bookings to drive birthdays, group visits, fundraisers, and corporate outings.

The role emphasizes guest experience, staff leadership, and operational oversight, with a strong focus on building community partnerships and

Qualifications

• Experience in sales, business development or community outreach.
• Prior management or supervisory experience in customer-facing business.
• Excellent verbal and written communication skills.
• Highly organized with ability to juggle sales outreach, event logistics, and daily operations.

Responsibilities

• Proactively build relationships with local schools, leagues, and community organizations to drive field trips and group visits.
• Develop and manage a birthday party and group event sales pipeline from inquiry to booking to follow-up.
• Organize and promote fundraiser nights and partnerships.
• Represent Altitude Franklin at local events and community fairs.
• Build partnerships for cross-promotions and corporate team-building events.
• Track outreach and event bookings; hit monthly sales/booking targets.
• Manage social media engagement and respond to inquiries with a personal touch.
• Oversee daily park operations, staffing, and scheduling; recruit and coach staff.

Tools

CRM software

Job description

Altitude Trampoline Park Franklin in Franklin, MA is seeking a Sales and Guest Experience Manager who thrives on creating a welcoming environment for guests and a positive team culture. This full-time role blends park leadership with community outreach, sales, and event bookings to drive birthdays, group visits, fundraisers, and corporate outings.

The role emphasizes guest experience, staff leadership, and operational oversight, with a strong focus on building community partnerships and