Sales and Event Coordinator

WonderWorks; Branson (MO); On-site; USD 32,000 - 41,000; Full time

Job summary

WonderWorks is seeking a Sales Coordinator in Branson to support the sales team with group bookings, contracts, and event promotion. You will liaise with operations on-site during arrivals and meals, and assist in executing sales and marketing strategies for niche markets.

You will answer calls, manage guest inquiries, maintain databases, and coordinate promotional materials. Weekend birthday hosting and local event participation are included.

Qualifications

• Excellent customer service and communication skills.
• Ability to comprehend written and verbal information.
• Experience with CRM and sales activities is a plus.

Responsibilities

• Provide support for the sales management team with contracts and group bookings.
• Act as liaison between sales and operations on-site during arrivals, meals, and departures.
• Assist in executing sales and marketing strategies for identified niches.
• Answer calls and emails providing information to interested guests.
• Makes frequent calls to prospective guests and maintains databases.
• Coordinate fulfillment duties including mail, catalogs and other literature.
• Attend local events to promote WonderWorks and cross-promotions.
• Book on-site birthday parties and host birthdays on weekends.
• Participate in virtual meetings as required.

Skills

Customer service

Written and verbal communication

Time management

Guest needs anticipation

Shift flexibility

Driver's license

Travel ability

CRM experience

Cold-calling experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.
WonderWorksBranson is looking for aSales Coordinatorto join our team! As our Sales Coordinator, you'll be instrumental in creating memorable experiences for our guests. From booking groups to supporting marketing initiatives, you'll ensure every interaction is seamless, and every visit is as WONDERful as can be, leaving a positive, lasting impression on our guests!

Responsibilities:

• Provide support for the sales management team, including the development of and follow-up on new sales contracts, group bookings, host arrivals, etc.
• Acts as liaison between sales and operations teams on-site during arrival, lunch, and departure
• Assist in executing sales and marketing strategies and objectives for identified niche markets
• Answers telephone calls and emails while providing information to interested callers
• Makes frequent telephone calls to prospective guests
• Maintains sales and marketing databases including inventories of contact names and information and customer/prospect files
• Coordinates various sales and marketing fulfillment duties including direct mail, packages, letters, catalogs, and other sales literature
• Completes route visits for niche market and attends off-site events in company vehicle promoting marketing programs, events through word of mouth and collateral materials
• Attend local events to promote the business
• Be aware of new attractions and ideas that may be competitive with WonderWorks
• In conjunction with sales management team, calls on hotels, restaurants, attractions and retail outlets to establish cross-promotions
• Manages distribution of promotional and collateral materials to supports sales and marketing programs in specific niche markets
• Book onsite birthday parties, and act as Birthday Host as needed on weekends
• Participate in virtual meetings as required
• Perform other duties as assigned

Supervisory Responsibilities:

• None

Qualifications:

• Excellent customer service skills
• Ability to comprehend written and verbal communication
• Time management & multi-tasking skills and ability to work independently and efficiently
• Ability to anticipate guest needs
• Ability to work any shift, including nights, weekends, holidays, and weather conditions as needed
• Valid driver’s license and clean driving record
• Ability to travel as required
• Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
• Cold-calling experience preferred
• CRM experience preferred

Education and Experience:

• High school diploma or equivalent preferred
• Previous themed entertainment and sales experience is preferred

Essential Job Functions & Working Conditions:

• Ability to move throughout the work environment, including standing, walking, bending, reaching, and safely navigating stairs or uneven surfaces as required to perform essential job duties
• Ability to work at a computer for prolonged periods of time, including sitting and performing repetitive keyboarding, mouse, and other computer-related tasks as required to perform essential job duties.
• Ability to lift and/or move up to 25 pounds
• Calls may be monitored and/or recorded for quality assurance, training, compliance, and other business purposes.

Job Types: Full-time
Starting at $23+ based on experience, plus bonus

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills. Now that you know more about the role, help us learn more about your professional skills!