Silver Dollar City Resort - Event Sales Manager (EXE)

Ultipro; Branson West (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) & Profit Sharing

Health Insurance

Mary's Well House

Free Admission

Job summary

Silver Dollar City Resort is seeking an Event Sales Manager to generate revenue by soliciting and managing social events, weddings, and banquets. You will act as the primary sales contact through planning, from inquiry to execution, coordinating with resort departments to deliver exceptional experiences.

The role requires hospitality sales expertise, strong communication, and the ability to maintain relationships with key accounts while meeting revenue goals in a preopening environment.

Qualifications

• Bachelor’s degree in hospitality or related field preferred.
• At least two years of catering sales experience in upscale hotel or resort.
• Strong communication, listening, facilitation and problem-solving skills.

Responsibilities

• Prospect, negotiate and generate definite business through hospitality channels and RFPs.
• Plan, execute, and manage all details for each meeting/event booked.
• Finalize BEOs and coordinate with operations during weekly meetings.
• Develop marketing plans and event packages with sales catering goals.
• Maintain strong client relationships and manage a large sales funnel.

Skills

Strong communication

Organizational skills

Customer relationship management

Problem solving

Negotiation

Education

Bachelor’s degree in hospitality or related field

Tools

Delphi

Cvent

Cendyn Proposals

Meeting Broker

Job description

Silver Dollar City Resort - Event Sales Manager (EXE)

Job Category: Marketing/PR

Requisition Number: SILVE011017

• Posted : September 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Branson West, MO 65737, USA

Description

Job Summary

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat overlooking sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions, and serves as a focal point of a major, multimillion-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

Responsible for generating event revenue bysoliciting, securing, and managing social events and celebration business, including weddings, reunions, holiday parties, banquets, and other special occasions. This role serves as the primary sales contact for clients throughout the planning process, building strongrelationships,and delivering exceptional service frominitialinquiry through event execution. The Event Sales Manager collaborates closely with resort departments to ensure seamless event experiences while achieving or exceeding revenue goals and supporting the resort's overall profitabilityobjectives.

Join Silver Dollar City Resort during its preopening phase and help guests and clients envision the experience before the resort is complete. You will sell using renderings and floor plans, conduct hard-hat tours when available, and communicate confidently as construction milestones and opening dates evolve. This role calls for someone who enjoys building excitement, setting clear expectations, and shaping a new resort from the ground up.

Summary of Major Duties and Responsibilities

• Prospect, negotiate and generate definite business working through the appropriate hospitality channels such as phone calls, sales systemdatabaseon past business/existing maintenance accounts, dailyfollow-upwith RFP requests through CVENT and direct internal channels, referrals, eventfollow-up, and other means to find qualifying business for the resorts.
• Responsible for planning,executing,and managing all the details for each meeting/event booked.
• Finalize BEOs and vent resumes and attend weekly BEO meeting with operational departments.
• Attendhospitality-relatedindustry events specifically toidentifynew potentialbusinesses.
• Plan and conduct site visits with clients that best represent andshowcaseour resort and overalldestination andbrand.
• Activelyparticipatewith industry (Bridal ExpobyMetropolitan Weddings,The Knot, WeddingWire,etc.) and local organizations to generate leads for the resort.
• Daily communication with key accountsanddecision makers toidentifyfuture business fortheresort.Engage in relationship building with those accounts to ensure properfollow-upon an ongoing basis.

Respond to all client inquiries within 24 to 48 hours, providing attentive service that exceeds expectations.

• Assistwith the development of key actionplans and sales strategythat align with our overall core values and sales and catering goals.
• Attend daily,weekly,and monthly department meetings andparticipatein other resort core culture events.
• Prepare weeklyreportsto highlight sales activities and review with the team to ensure set goals are met. Track monthly production towards quarterly catering sales goals set forth by the Area Director of Sales.
• Has a thorough understanding of resort facilities & amenities,Silver Dollar City Parks & Resortofferings, and theability to effectively communicate the entire brand experience to potential clients.
• Conductsitetours ofthe property for potential guests/clients and entertain them on theproperty duringsite inspectionsand pre-planning trips whenappropriate. Complete required site forms to alert the hotel of the tours.
• Ability to access and understand internal sales system (Delphi.fdc).
• Maintain current knowledge of comp set, changes in the market/area to best position our resorts to the clients.
• Ability to work in a team environment, share best practices, train, encourage and support our hosts.
• Communicate effectively with our resort team, especially food & beverage, event technology, and operational departments to ensure the success of each group booked.
• Conduct"Meet & Greet’ meetingswith clients and coordinatehandoversto Director of Banquets and/or Banquet Manager.
• Collaborate with catering and salesteamsto develop marketing plans, budgetanalysis,andevent packages.
• Assistmarketing through monthly/weekly updates ofeventwebsites and social media with photographs, testimonials, and special promotions.
• Conduct post-event evaluations todeterminehow future events could be improved.

Management reserves the right to change and/or add to these duties at any time.

Educational and Experience Requirements

Bachelor’s degree in hospitality or a related field preferred; equivalent relevant experience will be considered.

At least two years of catering sales experience in an upscale hotel or resort.

• Work background must reflect a successfultrack recordof individual and team accomplishment and growth in hospitality event sales.
• Working, hands-on knowledge of Delphi.
• Must be proficient in Microsoft Word, Outlook, Excel,andPower Point.
• Working, hands-on knowledge of Cvent,CendynProposals andMeeting Brokerisa plus.
• Mustpossessstrong communication, listening, facilitation and problem-solving skills, computerskills,and financial acumen.
• Ability to analyze, forecast data, and make judgments to ensure proper business is booked.
• Expertisein delivering compelling sales presentations both in-person and virtually.
• Proven abilityto managea large sales funnel with multiple proposals andcontractsat any given time.
• Have an understandingofevent execution and the operational impacts of group business.
• Ability to align sales commitments with service delivery and guest experience.
• A strongtrack recordof fielding and responding to group RFPs and inbound leads whilemaintainingconsistent outbound prospecting.
• Experience inmaintainingstrong client relationships via written and oral communication.
• Mustpossessstrong organizational skills while being detail-oriented andmaintaininga high levelof accuracy.
• Must successfully pass background and drug tests.

Essesntial Functions Necessary to Perform Job Duties

The Event Sales Manager must be able to perform the following essential functions, with or without reasonable accommodation:

• Deliver warm, professional service when interacting with guests, clients, vendors, and employees.
• Communicate effectively in person, by telephone, electronically, and in writing.
• Read, understand, and prepare contracts, event documents, correspondence, schedules, and other business materials.
• Receive, interpret,retain, and accurately communicate detailed information and instructions.
• Build positive working relationships and address concerns or conflicts professionally.
• Organize and prioritize multiple responsibilities, meet deadlines, andmaintainaccuracy in a fast-paced environment.
• Adapt effectively to changing priorities, schedules, guest needs, and event requirements.
• Perform basic mathematical calculations necessary for proposals, billing, event planning, and related responsibilities.
• Maintain dependable attendance andworka flexible schedule based on business needs, including evenings, weekends, holidays, overtime, and occasional travel.
• Maintain a professional appearance andcomply withestablished dress, grooming, and hygiene standards.
• Use the manual dexterity necessary tooperatecomputers, office equipment, communication devices, and event-related materials.
• Frequently sit, stand, and walk; occasionally climb stairs and bend, stoop, kneel, reach, and twist.
• Occasionally lift, carry, push, or pull items weighing up to 40 pounds.
• Safelyoperatecompany-authorized vehicles and equipment, which may include automobiles, vans, golf carts, and utility or all-terrain vehicles, and enter and exit such vehicles throughout the workday.
• Possess andmaintaina valid driver’s license with an acceptable driving record and meet company insurability requirements.
• Obtain andmaintaina Missouri Class E driver’s license ifrequiredfor the position’s assigned driving responsibilities.

Benefits Offered

• 401(k) & Profit Sharing -The ProfitSharing and 401(k) Retirement Planareavailable to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA)are availableto all full-time seasonal and year-round employees.
• Mary's Well House - Employeehealth centerprovides employees with basic office visits,x-raysand lab work for co-pay, whether insured or not.
• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining,drinksand merchandise across Silver Dollar City Attractions.

Equal Opportunity Employer/Disabled/Veterans

This employeris required tonotify all applicants of their rightspursuant tofederal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.