Business Sales Customer Solutions Representative

Spectrum Business; Charlotte (NC); On-site; USD 37,000 - 80,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives for earnings

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in our Charlotte call center. In this role, you will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell Spectrum products and services.

You will work in an in-office, Monday–Friday environment, with a starting wage of $18 per hour and the potential to exceed $80k annually with incentives.

Qualifications

• 1+ year of sales experience.
• Ability to read, write, speak and understand English.
• Strong communication skills and professional demeanor.
• Flexible schedule and overtime as required.

Responsibilities

• Handle inbound calls and resolve customer concerns in real time.
• Identify opportunities to upsell or cross-sell Spectrum products and services.
• Explain products clearly to retain and grow the customer base.
• Process orders in the billing system for retained and new accounts.
• Meet call handling metrics and customer satisfaction goals.

Skills

Sales experience

English proficiency

Communication skills

Flexibility

Computer skills

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $80,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role based in one of our call centers, you will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand. You will have the opportunity to build a rewarding and successful career with us while achieving your financial goals, equipped with the tools and resources needed as a member of a team.

How You’ll Make An Impact

• Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Working Conditions

• Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment

Education

• High school diploma or equivalent

Experience

• 1+ years of sales experience

Skills

• Ability to read, write, speak and understand English
• Ability to communicate in a clear, professional manner
• Must be available to work a flexible schedule and overtime as requested
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products
• Ability to use computer and multiple software applications simultaneously
• Ability to demonstrate a record of success in your sales career to date

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.