Sales and Customer Solutions Representative

Spectrum; Austin (TX); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Spectrum services

Discounted Spectrum services

Incentives

Descrizione del lavoro

Spectrum in Austin is seeking a Sales and Customer Solutions Representative. You will resolve billing inquiries, answer product questions, and upsell Spectrum video, data and phone services to enhance customer satisfaction and drive revenue. Starting pay is $18/hour with incentives that can push top earners beyond $70k annually.

Work in an office environment with variable hours, including weekends. You will use billing systems and demonstrate strong communication and problem-solving skills to

Competenze

• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• High school diploma or equivalent.
• Ability to work variable hours, including weekends.
• Experience with billing systems.

Mansioni

• Resolve billing inquiries and product questions for customers.
• Upsell Spectrum services (video, data, phone).
• Maintain professionalism in customer interactions.
• Process orders in the billing system for retained accounts and new sales entries.
• Achieve activity goals and follow call metrics.

Conoscenze

Customer service

Upselling

Phone sales

Communication skills

Problem solving

English proficiency

Formazione

High school diploma or equivalent

Strumenti

Billing software

Descrizione del lavoro

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions

• Office environment

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

Here, our employees don’t just have jobs, they're building careers.

That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.