Sales Analytics & Ops Manager (Hybrid Chicago)

Smokeball; Chicago (IL); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

20 vacation days

3 reboot days

Birthday off

Volunteer time

Excellent medical coverage

Dental coverage

Vision coverage

401(k) match

Monthly wellness stipend

Office lunch

Snacks

SWAG

Job summary

Smokeball, a leading provider of legal practice management software, is hiring a Sales Operations Manager in Chicago, IL. This hybrid role partners with Sales Leadership to deliver actionable insights, optimize processes, and ensure accurate reporting across the organization.

You will own and enhance Salesforce dashboards, produce regular reporting cycles, and analyze performance metrics to guide strategic decisions.

Qualifications

• 3+ years of experience in Sales Operations, Business Operations, Sales Analytics, or a related role.
• Advanced experience building Salesforce reports and dashboards.
• Strong proficiency in Microsoft Excel and/or Google Sheets.
• Experience supporting SaaS sales organizations.
• Excellent analytical, problem-solving, and organizational skills.
• Strong attention to detail with a commitment to data accuracy.
• Ability to communicate insights clearly to both technical and non-technical audiences.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own and maintain sales reporting across the organization.
• Build, maintain, and improve Salesforce dashboards and reports.
• Produce weekly, monthly, quarterly, and annual sales reporting.
• Analyze sales performance, pipeline health, conversion rates, productivity metrics, sales cycle trends, and forecast performance.
• Identify business trends, risks, and opportunities, providing recommendations alongside reporting.
• Prepare executive-ready reports, presentations, and business review materials for Sales Leadership.
• Ensure reporting is accurate, timely, and actionable.
• Partner with Sales Leadership to improve reporting, visibility, and operational efficiency.
• Support weekly forecasting, pipeline reviews, and leadership meetings through reporting and data preparation.
• Monitor CRM data quality and recommend improvements to ensure Salesforce remains a trusted source of truth.
• Maintain Salesforce reports, dashboards, fields, and workflows in partnership with Revenue Operations.
• Leverage AI tools, including Claude, to improve reporting, analyze trends, summarize business insights, automate repetitive tasks, and increase overall productivity.
• Identify opportunities to automate manual reporting and improve operational efficiency.
• Document and refine sales processes where appropriate.
• Assist with ad hoc reporting requests and business analysis as needed.

Skills

Sales Operations experience

Salesforce reporting

Excel/Sheets

SaaS sales experience

Analytical skills

Attention to detail

Communication of insights

Multi-priority management

Tools

Salesforce CRM

Gong

Outreach

ZoomInfo

6sense

Job description

Smokeball, a leading provider of legal practice management software, is hiring a Sales Operations Manager in Chicago, IL. This hybrid role partners with Sales Leadership to deliver actionable insights, optimize processes, and ensure accurate reporting across the organization.

You will own and enhance Salesforce dashboards, produce regular reporting cycles, and analyze performance metrics to guide strategic decisions.