Client Success Manager — SMB Law Firms (Hybrid)

Smokeball; Chicago (IL); Híbrido; USD 74.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20 vacation days

3 reboot days

Birthday off

Volunteer time

401(k) match

Monthly wellness stipend

Office snacks

Descripción de la vacante

Smokeball is hiring a Customer Success professional to join our Account Management team in Chicago. You will nurture client relationships, help firms maximize Smokeball, and drive renewals and expansion while delivering legendary service.

The role is hybrid, with in-office days in Chicago, and requires 3+ years in CS/AM or SaaS, strong negotiation and communication skills, and knowledge of law firms is a plus. You’ll support mid-sized firms across our 3–9 user segment.

Formación

• Up to 3 years in Customer Success, Account Management, or SaaS roles.
• Ability to create relationships and gain trust with clients.
• Strong negotiation skills and comfortable handling challenging conversations.
• Excellent written and verbal communication skills.
• Knowledge of law firms or legal world is a plus.

Responsabilidades

• Monitor client health and drive usage and value of Smokeball.
• Put client needs first and act as trusted advisor.
• Identify opportunities for upsells and expansion.
• Ensure clients achieve desired outcomes from the product and service.
• Strategize with key users to maximize Smokeball usage.
• Manage book of business and mitigate risks.
• Negotiate renewals and renew long-term options.
• Travel to meet local clients when needed.

Conocimientos

Relationship building

Negotiation

Communication

Time management

Herramientas

Salesforce

ChurnZero

Descripción del empleo

Smokeball is hiring a Customer Success professional to join our Account Management team in Chicago. You will nurture client relationships, help firms maximize Smokeball, and drive renewals and expansion while delivering legendary service.

The role is hybrid, with in-office days in Chicago, and requires 3+ years in CS/AM or SaaS, strong negotiation and communication skills, and knowledge of law firms is a plus. You’ll support mid-sized firms across our 3–9 user segment.