Sales Analytics & Operations Specialist

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Intercontinental Exchange, Inc. in Jacksonville, FL is seeking a Business Analyst in Sales Operations to deliver actionable insights, optimize processes, and ensure data integrity. You will build dashboards, perform SQL-driven analyses, and support Salesforce CRM and Tableau reporting for the sales team.

The role requires 3+ years in sales operations or related analysis, strong problem-solving, communication, and collaboration skills, plus proficiency with Snowflake, Alteryx, and ETL tools.

Qualifications

• Bachelor’s degree in Business, Finance, Data Analytics, or related field.
• 3+ years in sales operations, business analysis, or related role.
• Proficiency in SQL for data querying and reporting.
• Experience with Snowflake or comparable data warehouse platforms.
• Proficiency in Alteryx or similar ETL/data prep tools.
• Tableau for dashboard development and reporting.
• Anaplan or other EPM/CPM platform.
• Salesforce CRM experience preferred.
• Strong Excel skills.
• Excellent analytical and problem-solving abilities.
• Strong communication and collaboration skills.
• Discretion with confidential information.

Responsibilities

• Data Analysis & Reporting: Develop and maintain dashboards, reports, and metrics to track sales performance and operational efficiency.
• Use SQL to extract, manipulate, and analyze data from multiple sources.
• Sales Process Optimization: Identify process gaps and recommend improvements to enhance productivity and accuracy.
• Collaborate with cross-functional teams to streamline workflows and ensure alignment with internal sales policies.
• System Management & Support: Administer Anaplan models, manage data pipelines via Alteryx and Snowflake, and support Salesforce CRM and Tableau reporting for the Sales organization.
• Provide technical support and training to sales teams on Salesforce CRM and Tableau reports.
• Forecasting & Planning: Assist in sales forecasting, pipeline analysis, and territory planning.
• Ensure accurate and timely data for executive decision-making.

Skills

SQL

Tableau

Alteryx

Snowflake

Anaplan

Salesforce

Excel

Data analysis

Communication

Collaboration

Education

Bachelor's degree

Tools

ETL tools

Job description

Intercontinental Exchange, Inc. in Jacksonville, FL is seeking a Business Analyst in Sales Operations to deliver actionable insights, optimize processes, and ensure data integrity. You will build dashboards, perform SQL-driven analyses, and support Salesforce CRM and Tableau reporting for the sales team.

The role requires 3+ years in sales operations or related analysis, strong problem-solving, communication, and collaboration skills, plus proficiency with Snowflake, Alteryx, and ETL tools.