Sales Advocate FT (30979)

Cricket Wireless; Baltimore (MD); On-site; USD 22,041 - 23,419; Full time

Job summary

Cricket Wireless seeks a Wireless Consultant for its Baltimore location to provide outstanding customer service and drive sales. This role involves maintaining a positive store environment, being proactive in learning promotions, and delivering exceptional service. The ideal candidate has a high school diploma and at least one year in retail or customer service, ideally within the wireless industry.

Join the team at Cricket Wireless to be part of an ambitious, goal-oriented culture that values customer retention and service excellence.

Qualifications

• High school diploma/GED or equivalent experience is required.
• One year of retail sales or customer service experience is required; wireless sales preferred.
• Proficiency with basic computer skills and cash handling.

Responsibilities

• Provide excellent customer service and create a positive work environment.
• Stay informed about promotions, pricing changes, and policy updates.
• Maintain store cleanliness and stocks accessories.

Skills

Customer service orientation

Sales experience

Time management

Proficiency with Point-of-Sale systems

Education

High school diploma/GED

Tools

Word processing software

Spreadsheets

Job description

Job Details

Job Location: MD 588 BALTIMORE - Baltimore, MD 21215

Position Type: Full Time

Salary Range: $16.00 - $17.00 Base+Commission/month

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.

Wireless Consultant Job Duties

• Customer service, greeting in a friendly & timely manner, creating a positive work environment
• Being knowledgeable and proactive in learning new promos, price changes, and policy updates
• Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
• Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
• Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
• Desire to be a part of the game‑changing Cricket store team
• Competitive drive and confidence to succeed in a fast‑paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
• Effective at balancing customer experience and performance goals
• Sell no‑contract wireless phones, service plans and accessories in a fast‑paced environment
• Deliver outstanding service striving to retain and gain customers
• Participate in outside sales events or promotions
• Work flexible hours, weekends and holidays at various locations

Minimum Requirements

• High school diploma/GED, or equivalent experience
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
• Management experience is not required, but preferred for moving further into store management/ownership
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point‑of‑Sale systems, and cash handling