Sales Advocate FT (30978)

Cricket Wireless; Glen Burnie (MD); On-site; USD 179,000 - 201,000; Full time

Job summary

Cricket Wireless is looking for a dedicated full-time customer service representative in Glen Burnie, MD. Responsibilities include creating a welcoming environment, selling wireless phones and service plans, and participating in promotional events.

The ideal candidate should have a high school diploma and some retail experience, preferably in wireless sales. A proactive approach and effective time management skills are essential. The role offers a competitive salary plus commission.

Qualifications

• One year of retail sales or customer service experience preferred.
• Proficiency in word processing and spreadsheets.
• Ability to manage time effectively and show up on time.

Responsibilities

• Greet customers in a friendly manner and create a positive environment.
• Maintain store cleanliness and stock displays.
• Sell no‑contract wireless phones and service plans.

Skills

Customer service

Sales proficiency

Time management

Education

High school diploma/GED

Tools

Point‑of‑Sale systems

Basic computer skills

Job description

Job Information

Position Type: Full Time. Salary: $16.00 - $17.00 Base + Commission/month. Location: Glen Burnie, MD 21060.

Overview

Talk4less Wireless is an authorized Cricket Wireless Dealer that brings the AT&T brand to life. The company values hard work, dedicated marketing, sales process, and customer service engagement.

Responsibilities

• Customer service: greeting in a friendly & timely manner, creating a positive work environment.
• Being knowledgeable and proactive in learning new promos, price changes, and policy updates.
• Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
• Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards.
• Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured.
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game‑changing Cricket store team.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• Sell no‑contract wireless phones, service plans and accessories in a fast‑paced environment.
• Deliver outstanding service striving to retain and gain customers.
• Participate in outside sales events or promotions.
• Work flexible hours, weekends and holidays at various locations.

Qualifications

• High school diploma/GED, or equivalent experience.
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required.
• Management experience is not required, but preferred for moving further into store management/ownership.
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point‑of‑Sale systems, and cash handling.